Customer Service/ Inside Sales Manager

Dustin Beasley

Jonesboro, AR 870-***-**** *************@*****.***

linkedin.com/in/dustin-beasley-a8494414/

Profile

Energetic Leader with a diverse background of experience in Customer Service, Sales, Remarketing, and IT.

Leadership success in building/motivating matrix-managed teams to drive growth, market expansion, and profitability.

Proven strategist with track record of combining business, marketing, and sales acumen to deliver top line sales growth.

Articulate communicator and negotiator. Entrepreneurial-minded leader dedicated to integrity and excellence. Driven by a passion for a timely and balanced approach to create strategic growth and profitability.

Experience

CUSTOMER SATISFACTION MANAGER/INSIDE SALES MANAGER Q’STRAINT & SURE-LOK OCTOBER 2013- DECEMBER 2024

Develop and lead company’s Inside Sales and Customer Satisfaction team to deliver a ‘World Class’ experience every time. Responsible for Inside Sales, Customer Satisfaction, Product Pricing, New Product Support o Highlight: Successfully implemented a Dealer Portal for online commerce. o Highlight: Successfully consolidated Sure-Lok, Q'Straint CS teams. o Highlight: Successfully Automated VMI process with Key customer. o Highlight: Successfully Automated Pricing Process. MANAGER OF CUSTOMER SERVICE KENNAMETAL FEBRUARY 2008-OCTOBER 2013

• Responsible for leading, guiding, and directing the Rogers, Traverse City, Victoria, Kelowna, and New Albany customer service teams to ensure timely response to quote request, order entry, and customer communication.

Responsible for Energy, General Engineering, Aerospace, Defense, and Earthworks customers. Experience with SAP,CRM, and Lean.

Standardized goal setting process for customer service representatives. Project Lead for Kaizan regarding Customer Service Expedite Team o Highlight: Successfully consolidated Fallon, Placentia, Kelowna, and Victoria CS sites to Rogers. o Highlight: Successfully converted 3 key customers to EDI. o Highlight: Successfully implemented system pricing in SAP. o Highlight: Successfully implemented VMI for several key customers. o Highlight: Successfully implemented SAP 6.0 and CRM. o Highlight: Increased Customer Service Representative efficiency more than 135%. Page 2

OPERATIONS MANAGER CHRYSLER FINANCIAL SEPTEMBER 2006-FEBRUARY 2008

• Responsible for managing the Loss Control, Quality Monitoring, Dialer Manager, Workforce Management, and Reporting departments.

Experience with Cognos, Microsoft Access, Excel.

CS MANAGER CHRYSLER FINANCIAL OCTOBER 2004- SEPTEMBER 2006

• Responsible for managing the Southwest and West Region customer service Team Leaders and CS Representatives.

O Highlight: Developed and piloted a more accurate measure of CSR performance. O Highlight: 2006 Customer Service Manager Excellence Award winner. RETAIL CREDIT ANALYST-DEALER RELATIONS MANAGER CHRYSLER FINANCIAL FEBRUARY 2003- OCTOBER 2004

• Responsible for developing and maintaining effective relationships with Chrysler Financial dealer body.

• Responsible for analyzing retail and lease credit applications received from dealers.

• Responsible for determining credit investigation to be conducted and the extent of the inquiries.

• Supervise contract review for Chrysler Financial and legal accuracy. o Highlight: Developed an automated reporting system for each RCA territory. o Highlight: Improved relationship with 2 key Wholesale dealers. New Car penetration increased to over 60%.

o Highlight: Assumed outside Sales responsibility for 3 largest customers. LEASE MATURITY MANAGER CHRYSLER FINANCIAL MAY 2001- FEBRUARY 2003

• Management of an 18-member Re-marketing team.

• Responsible for developing and maintaining effective relationships with Chrysler Financial dealer body and zone offices with respect to Remarketing policies and procedures.

• Responsible for all Mosaix Dialer activity for the Remarketing Department. o Highlight: Developed and implemented the Dialer campaigns for the Remarketing department. Education

BACHELOR OF SCIENCE IN BUSINESS ADMINISTRATION DECEMBER 1997 ARKANSAS STATE UNIVERSITY

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