Housing Specialist Human Resources
Resume:
AARON B. MILES
WEBSITES, PORTFOLIOS,
PROFILES
https://www.linkedin.com/in/thegoodt
enantvoucher?
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SKILLS
• Affordable Housing Knowledge
• Affordable housing
• Tenant rights
• Fair housing regulations
• Policy analysis
• Asset management
• Case management
• Negotiation
• Referrals and networking
To become a valued administrative associate with a practical understanding of agency needs. Highly effective at incorporating creative leadership skills and experience to achieve agency objectives. Participation in programs servicing the needs of applicants and participants throughout the New York City area.
WORK HISTORY
September 2024
Independent Housing Specialist The Good Tenant Voucher, Brooklyn, NY February 2025 - April 2025
Housing Specialist Midway Living Inc, 130 E 39th Street Provide housing assistance to clients with vouchers including internet and field outreach to find clients needing housing assistance-client intake.
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Assist clients with preparing documentation for applying for apartments.
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• Find eligible apartments that meet client voucher requirements.
• Email listings of apartment vacancies to clients.
• Make sure clients are registered with NYC Housing Connect.
• Engage with brokers, agents, and landlords on behalf of clients. Schedule viewings to see and assess potential vacant apartments for clients.
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• Help clients prepare information for voucher packets. Assist clients with time management for successfully claiming apartments.
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• Assist clients with navigating issues and barriers to acquiring housing. Develop alternative strategies for housing clients within the State of New York.
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• Consult brokers, agents, and landlords on voucher requirements.
• Assessing matching landlord to the right client. Searching for vacant buildings for sale that could be purchased for housing clients.
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Keep clients hopeful and inspired to stay engaged and actively searching for housing.
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Provide clients with clarity and information on voucher requirements, the application process, and claiming apartments when needed.
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Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
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Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
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Explained rental and housing regulations to clients and helped each discover best options for housing.
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Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
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• Calculated tenant rent amounts to prepare leases and contracts. Assisted applicants in filling out housing applications and verifying assets.
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CONTACT
Brooklyn, NY 11217
***********@*******.***
June 2024 - August 2024
Case Manager Goddard Riverside Community Center, Elmhurst, NY September 2019 - November 2020
Job Opportunity Specialist Hpa cityheps, New York, NY February 2018 - August 2019
Job Opportunity Specialist RAP Renewals, New York, NY February 2016 - January 2018
Job Opportunity Specialist Mobile Outreach Team, The Bronx, NY Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
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Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
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Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
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• Helped clients find permanent or temporary housing. Maintained database of housing resources, landlords and management companies.
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Sought out affordable housing options and residences for people in need.
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Built a network of community partners and resources to provide holistic support services to clients navigating the complex landscape of affordable housing.
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Cares case management of 15 undocumented participants for homelessness, mental and health challenges.
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• Responsibilities included logging client case notes in Cares.
• Scheduling and escorting client to psych and medical appointments.
• Client intake and psychosocial interviews.
• Conflict mediation and planning and hosting group activities.
• Unit inspections and incident reports.
• Case conference and clinical case conference participation.
• Attending staff training.
• Escorting clients to apartment viewing.
• Coordinating with outreach workers.
DSS case management of participants for processing of payments to landlords.
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Prepares reports, summaries and general information from office records and data.
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• Maintains and retrieves files and records via computer system. Performs clerical functions associated with the data processing unit and the supervisor.
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Rental Assistance Program unit processing lease renewals and landlord payments.
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Coordinate the annual renewal of LINC subsidies for subsidized tenants from the initial outreach to the final determination and notification of the tenant and landlord.
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Completes or coordinates mailing and all other manners of outreach to landlords and tenants.
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Field worker aiding homeless participants in the shelter with processing requests for public assistance, Medicaid and housing.
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Offer guidance and instruction to Providers and Community Based Organizations on client engagement to achieve best client placement.
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Supplying Hospitals and Providers (ACT Teams, AOT Teams, Mobile Crisis Teams, etc.) information to ensure homeless clients are connected to continuous of care services.
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August 2015 - February 2016
Job Opportunity Specialist Home Visits Needed / Homebound, Brooklyn, NY
Connection for Hospital and Providers needing to submit an institutional referral.
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Cultivate relationships across diverse communities and providers to streamline appropriate care/services from shelter to isolation/quarantine, while ensuring guidelines are followed to maintain minimal community exposure.
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Outreach to Providers to ensure appropriate guidance and follow-up is completed for incidents.
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Liaison for Shelter and Outreach Providers, DHS and SRO staff, for incident reporting and guidance to ensure incidents are classified correctly.
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Establish regular communication activities for both internal and external stakeholders.
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Work in shifts to ensure 24/7 coverage. This position will require mandated occasional holdover.
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Visited elderly, sickly, and disabled participants to assist with requests for public assistance to be input and processed at the agency office.
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EDUCATION
January 1992
Fashion Institute of Technology
January 1990
California State University Long Beach, Long Beach, CA, USA
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