Business Development Manager

VICTORIA SERRANO, MBA

Victorville, California ***92 442-***-**** *****************@*****.***

Professional summary

Business Development Manager with over 15 years of rich experience, adept at driving significant business growth. Poised to apply visionary approaches and strategic planning skills to foster development and achieve outstanding results in future roles. Work history

Business Development Manager 07/2024 to Current

Symmetry Financial Group – 12530 Hesperia Road Ste 114 Victorville, Ca 92395 Increased client base by identifying new business opportunities and cultivating strong relationships.

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Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.

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Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.

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• Generated new business with marketing initiatives and strategic plans. Life Insurance Sales Agent 03/2024 to Current

Symmetry Financial Group – 12530 Hesperia Road Ste 114 Victorville, Ca 92395

• Broker with all A Rated carriers to provide valuable life insurance solutions to my clients. Retained valuable customers through diligent follow-up communication efforts after initial policy purchase, fostering long-term loyalty.

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Stayed current on industry trends and regulations to provide accurate information to clients and maintain a competitive edge in the market.

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Ensured compliance with all federal/state regulations as well as company policies while managing daily operations of the insurance agency.

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Increased client retention by consistently providing exceptional customer service and maintaining strong relationships.

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Boosted agency visibility through targeted marketing campaigns, enhancing brand awareness and attracting new customers.

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Conducted periodic reviews of clients'' insurance portfolios to identify gaps in coverage and offer appropriate solutions.

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Business Development Manager 09/2023 to 03/2024

US Colleges – Victorville

• Revitalized career services at US Colleges

• Boosted student job placement by 30%

• Implemented innovative career development strategies

• Resolved student career progression challenges

• Enhanced student employability significantly

Business Development Manager Recruiter 10/2019 to 03/2023 Integrity Marketing Group – Hesperia

• Strategized and executed innovative business development plans

• Boosted team's performance, exceeding sales targets by 30%

• Utilized analytical skills to enhance customer engagement

• Resolved complex marketing challenges

• Impacted the company's growth positively through strategic marketing Spearheaded marketing initiatives, recruiting efforts, boosting sales by 30% through dynamic strategies

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Led team to surpass sales goals by 30%, leveraging innovative customer engagement techniques

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Project Manager Revenue Cycle Denial Coordinator 10/2008 to 07/2019 Loma Linda University Medical Center – Loma Linda, California

• Spearheaded team initiatives at Loma Linda University Medical Center

• Consistently improved skillset to drive team success

• Demonstrated unwavering dedication and punctuality

• Resolved complex issues with innovative solutions

• Contributed to significant project advancements from Oct 2008 to Jun 2019 Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.

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• Planned, designed, and scheduled phases for large projects. Financial Counselor 03/1999 to 06/2006

Kaiser Permanente – Riverside

• Managed financial counseling at Kaiser Permanente from 1999-2006

• Implemented innovative financial strategies

• Collaborated with cross-functional teams

• Resolved complex financial issues

Skills

• Relationship building and management

• Experienced with Microsoft Tools

• Seasoned Presenter

Training program development /

Credentailed trainer

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• Relationship building with clients

• Targeted marketing strategy

• Talent acquisition specialist

• Strategic project oversight

• Life insurance agency ownership

• Strategic team guidance

• Business strategy development

• Service excellence

• Negotiations

• Business development

• Client relationship building

• Decision-making

• Team collaboration

• Sales and marketing

• Sales presentations

• New business development

• Strategic planning

• Team leadership

• Business development and planning

• Customer service

• Philanthropy

Education

MBA 01/2011

University of Phoenix - San Bernardino, California Bachelors Degree of Science 07/2007

Westwood College School of Business - Upland, California Custom

Licensed Life and Annuities Producer Expires 11/2026 National Provider Number: 21372628

Resident License California 4150233

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