Program Management Case

Tania Touma

***********@*****.*** +1-657-***-**** Multilingual: English, Arabic, French

Professional Summary

Versatile and results-driven Project and Program Management professional with over 10 years of experience supporting both nonprofit and for-profit organizations. Skilled in coordinating large-scale initiatives, managing cross-functional teams, ensuring contract compliance, streamlining workflows, and supporting strategic growth. Known for exceptional organizational skills, clear communication, and a collaborative mindset that bridges operational efficiency with impact. Multilingual, resourceful, and adaptable—ready to bring structure and momentum to dynamic environments across sectors.

Core Competencies

Project & Program Management

Cross-functional Team Coordination

Operations & Logistics Management

Stakeholder Engagement & Communication

Risk Management & Mitigation

Compliance & Governance Oversight

Budget & Resource Management

Procurement & Vendor Management

Data-Driven Decision Making

Process Improvement & Reporting

Training & Capacity Building Coordination

Event & Meeting Planning

Multilingual Communication (English, Arabic, French)

Professional Experience

Program Officer Home Office World Learning Inc. June 2023 – February 2025

Oversee the end-to-end implementation of programs, ensuring alignment with stakeholders and clients requirements SOWs, budgets, and timelines.

Develop and maintain governance structures for project execution, ensuring compliance with corporate policies and external regulations.

Resolve issues related to program implementation and activities execution

Lead cross-functional coordination with procurement, finance, and operations teams to track project progress, identify risks, and resolve challenges proactively.

Drive stakeholder engagement by leading project meetings, preparing detailed progress reports, and presenting key findings to senior leadership.

Optimize project workflows using data analysis and reporting to enhance efficiency and transparency.

Implement robust risk management strategies to identify, assess, and mitigate project risks, ensuring seamless execution and stakeholder confidence.

Regional Coordinator QITABI 2 – World Learning Inc. May 2021 – May 2022

Coordinated a large-scale food distribution initiative benefiting over 100,000 families across 884 schools, managing logistics, vendors, and field teams.

Worked directly with the Ministry of Education to ensure program compliance, draft communications, and obtain approvals.

Led operational execution of a $5M USAID-funded project, ensuring alignment between teams, budgets, and reporting requirements.

Tracked project milestones, maintained detailed documentation, and ensured timely delivery across multiple departments.

Program Officer Ministry of Education Liaison QITABI 2 – World Learning Inc. Oct 2019 – May 2021

Supported implementation of a $90M education initiative in partnership with governmental bodies and international donors.

Monitored project deliverables, KPIs, and timelines while contributing to donor site visit planning and public communications.

Collaborated on procurement, data analysis, and evaluation to inform strategic adjustments and ensure compliance.

Translated key project materials across English, Arabic, and French for inclusive stakeholder engagement.

Project Coordinator 3EA – World Learning Inc. Jun 2018 – Dec 2019

Organized workshops, events, and trainings focused on social-emotional learning (SEL) and inclusive education.

Oversaw vendor procurement, contract setup, and quality control to ensure efficient program execution.

Managed administrative functions including budgeting, performance tracking, and reporting in collaboration with M&E teams.

Program Officer QITABI 1 – World Learning Inc. Dec 2015 – Oct 2019

Led the development and management of comprehensive project plans, coordinating multi-site training and education initiatives funded by USAID.

Acted as a key liaison between senior project leadership, government ministries, and community stakeholders to drive strategic program alignment and execution.

Directed logistics, scheduling, and high-level documentation efforts to ensure the successful implementation of nationwide training initiatives across Lebanon.

Program Coordinator DRASATI-2 – World Learning Inc. Sep 2013 – Dec 2015

Maintained detailed project plans and coordinated multi-site training and education activities funded by USAID.

Liaised between project leadership, government agencies, and communities to ensure program alignment and execution.

Oversaw logistics, scheduling, and documentation for training initiatives across Lebanon.

Education

BA in Translation and Languages Lebanese University June 2011

Certifications & Courses

Project Management for International NGOs

PMP Course (In Progress)

Intermediate Spanish – B1 Level

Contact this candidate