It Project Operations Manager

Collins Gyasi

Aubrey, TX

336-***-**** ******.*******@*****.***,

www.linkedin.com/in/collins-gyasi-509809251

Fully Work Authorized No Visa Sponsorship Required

PROFESSIONAL SUMMARY

IT Project/Operations Manager with 13+ years of experience specializing in software development in an Agile environment in the banking, insurance and pharmaceutical (manufacturing and retail) sectors. Track record of managing teams of up to 20-30 professionals across banking, insurance, and technical functions to execute enterprise-level projects with budgets of $500K-$1M. History of interacting with the board, C-level executives and other stakeholders to develop IT strategic plans and alignments.

KEY SKILLS

IT project management

Requirement engineering and analysis

Agile and Waterfall methodologies

System architecture and design

Vendor management

Database expertise: Oracle, SQL

MS Project

PROFESSIONAL EXPERIENCE

Project Manager 04/2019 - 12/2022

Soft Reliance Company Ltd, Accra, Ghana

Managed the development and implementation of a “Cash Collection App” for the Savings & Loans and Micro-Finance sector within budget and time, reducing misappropriation of funds and driving $200K revenue in the first year.

Managed the implementation of Agile and Waterfall methodologies across the organization, resulting in more on-time delivery of projects.

Managed up to three projects simultaneously and handled portfolio of over ten clients, including the company’s biggest accounts.

Led daily standup with project teams and attended meetings with senior leadership and client stakeholders to review project status updates and milestones.

Acted as point of contact for stakeholders and vendors throughout the projects life cycle.

Group Head, IT 08/2013 - 04/2019

Tobinco Group (Bank, Insurance,and Pharmaceutical), Accra, Ghana

Executed technical projects valued at $300k - $500k for a banking and insurance startup companies, including data migrations, network and IT infratructure.

Led implementation and setup of 11 ATM machines integrated with existing banking application successfully within budget and time across nine branches of the bank.

Developed performance metrics for a team of 15 and coached employees leading to reduction in employee turnover by 75%.

Led evaluation and selection of IT application systems by defining metrics and requirements and negotiated with IT vendors, achieving average 15% reduction in costs after negotiation.

Instituted IT steering committees to align IT strategic initiatives, resulting in C-level support.

Estimated annual budgets by defining IT goals, creating IT roadmaps, evaluating IT cost for the previous year and making inventory of IT assets.

Head, IT/E-Business 09/2010 - 07/2013

Quality Insurance Company Ltd (Auto, Home, Personal and Travel), Accra, Ghana

Created and implemented computer security and disaster recovery procedures with regulations and business continuity, reducing security breaches and increasing system availability by 99%.

Led in the implementation of a new core insurance application with improved technology, enhancing collaboration, security and efficiency and increasing revenue by $100k in the first year.

Regularly presented to the board sub-committee on IT the strategic plans aligning with the company goals and values.

EDUCATION

Master of Business Administration

University of Ghana Business School, Accra, Ghana

PostGraduate Certificate in Information & Computer Engineering

Polytechnic University, Tokyo, Japan

Bachelor’s in Computer Science

Kwame Nkrumah University of Science & Technology, Kumasi, Ghana

PROFESSIONAL AFFILIATIONS

Project Management Professional (PMP), USA, 08/2022

Security Plus, USA, 11/2024

Certified Information Systems Auditor (CISA), Enrolled

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