Customer Service Inside Sales
Resume:
Richard R. Steingas Jr.
************@*****.***
Washington, Utah 82780
MBA Graduate, Self-Starter, with nearly 40 years experience in dynamic, fast paced business environments. Demonstrated leadership skills during MBA coursework and in business. Experienced in ERP/MRP inventory techniques. 15 years in Production and Inventory Control and purchasing, nearly 20 years in Inside sales, customer service, Estimating and Managing Service Technicians in critical fast paced situations. Open to relocation.
SOFTWARE EXPERIENCE:
Microsoft Word Excel Access Ecometry
Power point Oracle Business Solomon Business
Unisys Business Kronos Shop Track Symix
FOM Lognet MRC
Caterpillar Workbench Basic SAP Skills JobBoss
EDUCATION:
2010 – MBA Masters of Business Administration, GPA – 3.79
Colorado Technical University On-Line – Colorado Springs, Colorado
1982- B.S. Industrial Technology- Dean’s List 1981 and 1982
Southern Illinois University- Carbondale, IL
EXPERIENCE:
Retired January 2022
[September 2019- January 2022]
Cashier/Customer Service
Northern Tool and Equipment
Blaine, Minnesota
Act as a frontline cashier, greeting customers, handling purchases and customer returns and any complaints or problems that arise in the course of normal business operations.
Stock incoming parts to shelves, sell point- of- sale items credit card applications, extended warranty plans and solicit customer surveys as customer completes purchase checkout process.
[April 2019- May 2019]
Accounting Associate
Ranstad Staffing
(Scrip Companies)
Bolingbrook, IL
Worked to prepare for Company wide audit, gathering information on sales tax exemptions for goods sold through numerous sub companies within the organization.
Correspond with customers through email and phone regarding their ability to provide proof of exemption status
Create spreadsheets showing companies within certain states exemption status with regard to sales for healthcare supply items.
[February 2019]
Inventory Analyst
Acro Service Corporation
(BP Naperville LLC)
Naperville, IL
Execute day-to-day operations to ensure delivery exceeds customer expectations.
Monitor inventory transactions and reports and reconciles inventory accounts in general ledger.
Review and ensure statutory reports are prepared in a timely manner.
Conduct monthly cost reconciliation of exchanges, 3rd party terminals, truck, pipelines, in transit bulk locations, and all related fees.
[January 2018- October 2018]
Materials Specialist
Caterpillar Hydraulics
Joliet, IL
Order production supply items for assembly benches in hydraulics manufacturing facility
Maintain inventory on a case by case basis for manufacturing items
Request the movement of finished product and in process material through the manufacturing process from inventory to completion.
Enter material transactions for hydraulic product manufacturing from gear motors to valving
[August 2017 – September 2017]
Purchasing/Process Analyst
MAGNUM STEEL WORKS
Mt. Vernon, Illinois
Process customer orders for replacement parts for refurbishment of coal mining equipment
Determine by reading the blue print, the type and quantity of steel material requested. Either inventoried or non-inventory, either round stock, plate or bar form.
Using print reading skills, route the material through the machine shop to the correct operations for the parts to be made. The operations include, milling drilling, burnout, plasma cutting and any other operations that are required.
Non-inventoried material request quotes from the suppliers
Negotiate pricing and delivery with suppliers with regard to material delivery under the best pricing and delivery possible
Advise management on status and any problems that arise
[February 2016-June 2017]
Logistical Parts Analyst
Innovative Systems Group
(Caterpillar Hydraulics Group)
(Caterpillar Cab Assembly Operations (CAO))
Joliet, Illinois
Collaborate with suppliers relating to price, availability, and delivery of parts on a timely basis.
Using MRP/SAP System, order parts for required schedules that are input by planners and schedulers based on demand from customers and dealers.
Within a team environment solve problems relating to shipment of material and parts to various Caterpillar facilities.
Work with FOM, UPS and LTL partners to deliver parts on a timely basis to Caterpillar projects.
Provide answers to parts issues relating to line down situations in active assembly projects.
Participate in weekly SSP (Supplier Shipping Performance) meeting to resolve and elaborate on any issues that have caused delivery problems.
Request quotes for component parts for caterpillar cab assemblies, provide any blue prints required
Base on the daily MRP/SAP report, determine parts that will be short and request parts delivery of short items
Expedite any late parts schedule for delivery for suppliers assigned to me. Could be at least 50 suppliers and hundreds of parts.
Prioritize any parts issues depend on the urgency of delivery. Assembly could be line down situations, or foreman requested parts or scheduled parts in an assembly line.
Report on supplier performance and find root cause to any delivery issues.
Print out Inventory reports using SAP that show inventory shortages for active assembly projects
Using Lognet and Excel reconcile shortages through inventory availability and supplier capabilities to deliver parts at required quantities and requested delivery dates per SAP demand requests and urgent requests from active assembly lines on the manufacturing floor.
[May 2015- February 2016]
Odd Jobs in Retail, Sales and Uber Driver
[June 2011-May 2015]
Customer Service Representative/Parts Representative
LITTELL LLC
Schaumburg, IL
Speak to customers regarding parts and service via phone fax and email.
Create quotes for parts and service.
Solve service and parts questions and issues,
Follow-up on quotes and process parts and service orders.
Use Microsoft Office programs for spread sheets and presentations.
Prepare shipping documents for domestic and international shipments.
Communicate with trucking, freight forwarding and air shipment companies as to the status of shipments, arrival times and cost.
Provide any blue prints required to solve issues with application to customers and/or quoting to customers as well as suppliers
References Available upon request
Contact this candidate