Scrum Master Project Manager

JOSE A. PEREZ

Highly adaptable, seasoned software / technology consultant with experience executing and providing leadership across all aspects of the solution delivery process including project management (scope, schedule, & cost), quality assurance, training, roll-out, documentation, maintenance, and helpdesk support. A proven leader who consistently achieves customer and company goals, is adept at motivating direct reports, and is comfortable interacting with internal and external stakeholders at all levels. AREAS OF EXPERTISE

• Well versed in all stages of the software development lifecycle, including various methodologies

(e.g SAFe, Agile, Waterfall, hybrids thereof).

• Ability to create strong relationships with clients of all levels: from end-users to executives.

• Knowledge and ability to manage project teams with diverse skill sets.

• Understanding of strategic and operational aspects of managing an organization. Ability to understand the big picture while still focusing on the details and tasks required to meet an end goal.

• Excellent communication and interpersonal skills.

• Problem solver with ability to identify and assemble the correct personnel to resolve issues and complete tasks.

• Focused and organized ensuring timely follow up and detailed communication to all project stakeholders.

• Aptitude to learn different technologies and systems while managing projects.

• Considered the “go-to” person to cleanup, organize and resolve issues and conflict. EXPERIENCE

ICF

Service Now Project Manager Fairfax, VA (Remote

2024 - Present

CMDB ServiceNow Project Manager leading a cross-functional team to deliver technical solutions using an agile framework. Responsibilities include advising clients on priorities, managing tasks, ensuring quality deliverables, and tracking project progress. Collaborates with government stakeholders to define requirements, manage timelines, and ensure smooth communication across teams. Oversees multiple projects, manages user acceptance testing, and updates training materials. Thrives in a fast-paced, collaborative environment. Scrum Master 2019 - 2024

Responsibilities include working closely with the Product owner to create user stories, assist in product backlog grooming, facilitate user story estimates, facilitate all activities including Scrum, Grooming, Planning, and Retrospective. Capture metrics and communicate with customers. Collect and derive Sprint metrics. Identify potential impediments that may hinder progress. Capture, creating and analyze meetings results to be used during sprint planning.

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28525 Tepees way

Release Manager 2023 - 2024

Release Manager responsible for implementing, creating, and managing the ASSIST Release Management Plan, ensuring software delivery aligns with project requirements and quality standards. Creates and updates release documentation on Confluence, coordinates release activities, and manages the release deployment checklist. Works closely with stakeholders to ensure timely completion of tasks and verification. Collaborates with the Release Train Engineer to update deployment instructions and maintain checklist accuracy throughout the release phases.

In charge of facilitating both structured and unstructured User Acceptance Testing (UAT) to validate software functionality. Guides users through testing processes, collects feedback, and tracks defects and enhancements in JIRA. Conducts daily stand-ups and meetings to address feedback and ensure continuous improvement. Experienced People Manager proficient in Agile methodologies, adept at leading teams to success. NOKIA Centennial, CO

Project Manager 2017 – 2019

Project Manager for AT&T Airscale & BAU migrations. Delivered high quality projects on time, on budget and with unwavering professionalism. Resourced the project with internal team members as well as third-party contractors or consultants; managed internal and client driven process and procedures, project schedules, deliverables, and quality to successful completion of wireless site development and implementation. Responsible for managing cross functional teams (leasing, zoning, architecture & engineering, construction, etc.) and reporting to both client and NOKIA management; and for Ensuring NOKIA met scope, schedule, cost and quality, metrics for the project. NBC Universal Centennial, CO

Global Client Operations 2017 – 2017

Account Manager for the Latin America region. Managed all content projects through multiple systems. Monitored, managed, and followed up with all program teams to ensure accurate and reliable completion of project tasks. Analyzed, interpreted, and resolved project data to ensure deadlines and customer expectations were met. Communicated status, risks, issues, and project milestones to all stakeholders. Troubleshot and monitored issues in all distribution platforms.

EVENT NETWORKS Highlands Ranch, CO

Director – production Services 2015 – 2016

Responsible for managing all post-production projects including scheduling, quality assurance, sales, cost control and cross functional team management. Successfully ran small to large revenue generating customer projects with critical milestone timelines for broadcasting schedules. Created customer multi-level pricing for customers which provided cost effective time management for technical and operational teams. Managed allocation of all internal resources while communicating closely with customer account managers, executive team and successfully achieving customer satisfaction levels. Built strong relationships between internal and external customers by communicating capabilities and value of post-production services. Senior Account Manager 2013 – 2015

Managed the NY market for Time Warner Cable. Managed all customer sales requests and issues by working with all divisions to ensure timely delivery and resolve. Worked directly with sales, engineers, quality control, and operations to meet customer service level agreements and increase revenue. Reviewed and analyzed current standard operating procedures and streamlined internal processes to develop training program for Junior Account Managers.

Business Development Project Manager 2010 - 2013

Spearheaded a change in operations to utilize new technologies to deliver media content to customers. Evaluated, tested, and selected application to meet company requirements. Created the project scope and requirements while working closely with internal teams. Successfully negotiated delivery agreements with over a thousand television and radio stations. Created, trained, and managed the operations team to provide support for all future customer requests. Successfully managed the customer implementation project saving Event Networks over $75K per year in external content delivery costs.

TECHNICOLOR NETWORK SERVICES US (Formerly Crown Media) Greenwood Village, CO Senior Manager Affiliate Operations and Broadcast Support 1997- 2010 Managed the Broadcast Support and Affiliate Operations Department which provided operational and Account support to international customers and platforms. Managed the technical support, distribution, set-up, testing, software upgrades, maintenance, and activation implementation. Directed business and personnel processes within the department. Technical contact to analyze data for issues with satellite receivers (IRDs) including reprogramming, replacing, changing specs or upgrading IRDs. EDUCATION

Parks College, Denver, CO

Cisco/Scientific-Atlanta, Toronto, ON

Certification in Satellite Television Networks and PowerVu Compression Systems Fluent English and Spanish

CSM Certified

SSM Certified

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