Data Entry Order

Sofía Roe

*** *** ******* **** ******** TN *****

Cell: 615-***-****

E-mail: *********@*******.***

About Me:

I am a bilingual professional with a strong passion for order entry and a keen attention to detail. Additionally, I enjoy building relationships and consider myself easygoing and approachable. My friendly nature has led me to work in various sales roles. Since the pandemic, I have been working remotely, which I love.

I consider myself organized, goal-oriented, and adaptable. I possess strong analytical skills, excellent time management, and a commitment to accuracy. I am proficient in various data entry software (SAP, SAGE, CRM) and tools, ensuring efficient and precise data handling. I was born and raised in Mexico City until my 26th birthday, when I decided to move to the USA.

Spx Aids to Navigation (November 2021 – March 11 2025)

Location: 332 Nichol Mill Ln, Franklin, TN 37067

POSITION: INSIDE SALES SPECIALIST/ ORDER ENTRY

As part of the SPX team, I thrived in a dynamic environment where each day brought new opportunities. My core responsibilities included:

*Sales Support*

- I actively supported both system SAP and SAGE and parts sales activities.

- I efficiently handled inbound phone inquiries related to parts and system sales.

- Committed to customer satisfaction, I ensured all requests were addressed within 24 business hours.

*Order Management*

- Utilizing the SAP and SAGE order and production system, I managed order processing with precision.

- I created quotes, processed orders, and sent order confirmations, tracking details, and invoices as needed.

- I expertly managed freight estimates and quotes for system orders.

- I conducted wireless studies to assess cell coverage for orders requiring monitoring.

*Knowledge and Compliance*

- I leveraged my knowledge of sales goals and strategies to consistently meet targets.

- I stayed informed about AOL regulatory requirements and maintained compliance.

- With a deep understanding of Flash’s product line and order management processes, I became a valuable resource for my team.

- I ensured I was well-versed in the Company’s parts product line.

- Proficiency in SAP and SAGE all aspects of order processing.

- Exceptional customer service skills that enhanced client relationships.

- Intermediate skills in Microsoft Office Suite to support various tasks.

- Strong organizational abilities and meticulous attention to detail.

- The capability to prioritize and manage multiple tasks effectively.

- Excellent verbal and written communication skills that facilitated collaboration and clarity.

Cultural Care Au pair (May 2022- Present) contract position. Part- time

POSITION: Data entry/ Local childcare consultant

*Responsibilities:*

- Interview and evaluate potential host families for the program.

- Meet with prospective host families to discuss program details and benefits.

- Explain state department regulations and guidelines related to the program..

- Create events for au pairs to facilitate networking and relationship-building.

- Provide ongoing support to participants in the au pair program, addressing their needs and concerns.

- Assist au pairs in finding housing during rematch situations.

- Utilize Salesforce for effective program management and tracking.

- Respond promptly to emails from au pairs and host families, ensuring clear communication.

- Conduct monthly check-ins with host families and au pairs to ensure satisfaction and resolve any issues.

International Tower Lighting

Address: 1001 Centrepointe Dr Suite A, La Vergne, TN 37086

POSITION: Bilingual Administrative / Order entry

Date: November 2, 2021- 2023

*Key Responsibilities:*

*Order Processing*: Accurately entered and managed customer orders in our system, utilizing the Sage program to ensure timely and precise fulfillment. Verified order details, including product specifications, quantities, and shipping information.

*Customer Communication*: Served as the primary point of contact for customers, responding to inquiries in both English and Spanish. Provided information about products, order status, and company policies to ensure customer satisfaction.

*Administrative Support*: Assisted with various administrative tasks, including filing, data entry, and maintaining organized records. Supported the team with scheduling meetings, preparing reports, and managing correspondence.

*Inventory Management*: Collaborated with the inventory team to monitor stock levels and assisted in reordering supplies as needed, ensuring that orders could be fulfilled without delays.

*Problem Resolution*: Addressed and resolved customer issues or concerns promptly, working closely with other departments to ensure a smooth resolution process.

*Documentation*: Maintained accurate records of customer interactions, order details, and any follow-up actions required. Ensured all documentation complied with company policies and procedures.

Nashville Auto Sales

Address: 5118 Nolensville Pk, Nashville, TN 37211

POSITION: LEAD SALES BILINGUAL

Date: May 2021-August 2021

Cultural Care Au pair

Address: 1528 Boreal Ct Brentwood, TN 37027

POSITION: AU PAIR

January 2, 2018 - January 2, 2021

INTERNATIONAL PAST WORK EXPERIENCE

Desarrollo en tecnología biomédica (DTB)

Address: P.º de los Tamarindos 384, Bosques de las Lomas, Cuajimalpa de Morelos, Ciudad de México, CDMX, Mexico

POSITION: Data entry / sales new account

January, 2017 – December 15, 2017

Ministry of Economy of México.

Address: C. Pachuca 189, Colonia Condesa, Cuauhtémoc, 06140 Ciudad de México, CDMX, Mexico

POSITION: Data entry/ logistic

March 17, 2015 - September 17, 2016

EDUCATION

Degre: Trade relations

Nacional Polytecnic Institute of Mexico

2011-2016

Buenos Aires University

Exchange program August 2014-december 2014

Degree in Trade Relations

National Polytechnic Institute (2011- 2015)

Superior School of Commerce and Administration Santo Tomás Unit

Address: ESCA Santo Tomás Prolongación de Carpio 471 Col. Plutarco Elías Calles Delegación Miguel Hidalgo C.P. 11340 México CDMX

Buenos Aires University (August-December 2014)

Student exchange / Political Science study

Address: Santiago del Estero 1029, C1075AAU Buenos Aires, Autonomous City of Buenos Aires, Argentina

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