Mental Health Customer Service
Resume:
Jesse Wallace
Remote-Ready *+ Years Remote Work Experience Tech-Savvy Secure Home Office
Setup
New Orleans, LA 70123
*******@*****.***
Professional Summary
Compassionate and detail-oriented customer service professional with over 7 years of experience in healthcare support, patient coordination, and administrative services. Proven ability to handle high- volume calls, resolve concerns with empathy, and ensure compliance with HIPAA and organizational standards. Experienced in remote workflows, including scheduling, billing, insurance verification, and electronic documentation via Epic and Cerner. Seeking a long-term remote role where I can provide exceptional service, support team goals, and build meaningful connections with clients. Authorized to work in the US for any employer
Work Experience
Patient Coordinator
Benevis-Gretna, LA
March 2022 to April 2025
• Managed high-volume inbound patient calls and emails; provided accurate insurance estimates and resolved pre-visit concerns.
• Scheduled appointments, verified coverage, and followed up on billing inquiries while maintaining HIPAA compliance.
• Delivered empathetic support to patients and parents, helping reduce cancellations and improving patient satisfaction.
• Handled pre-authorizations and insurance verifications using Epic and internal systems. Patient Access Representative
LCMC Health-Remote, LA
February 2021 to March 2022
• Served as first point of contact for patients via phone and online portals; scheduled procedures, verified insurance, and ensured pre-admission readiness.
• Supported a seamless patient journey by coordinating financial clearances, benefits checks, and documentation.
• Worked independently in a fully remote environment, meeting productivity and accuracy benchmarks.
• Resolved patient concerns with professionalism and care, boosting trust and reducing escalations. Mental Health Technician
River Oaks Hospital-Harahan, LA
November 2019 to September 2020
• Assisted in behavior management plans and therapeutic support for individuals in inpatient mental health care.
• Observed, documented, and reported behavior patterns to clinical staff; helped patients navigate daily routines and communication tasks.
• Applied de-escalation and emotional regulation techniques to support client safety and care goals. Mental Health Associate
Ochsner Health System-Luling, LA
May 2018 to November 2019
• Monitored patient behavior, provided direct care, and reported clinical observations to licensed staff.
• Assisted patients with daily routines and emotional regulation techniques.
• Collaborated with multidisciplinary teams to implement care plans and ensure patient safety. Administrative Assistant
BRIDGE HOSPICE CARE-Remote, LA
January 2018 to May 2018
• Managed scheduling, documentation, and clerical support for hospice staff working across multiple locations.
• Maintained organized patient records, assisted with intake processing, and supported telehealth communication needs.
Mental Health Technician
Seaside Behavioral Health-Metairie, LA
July 2016 to May 2017
• Assisted with therapeutic routines and direct care for inpatient clients with behavioral health needs.
• Supported medication administration, hygiene routines, and one-on-one behavioral reinforcement. Education
Master of Business Administration in Business Administration South University_Savannah Online-Remote
April 2025 to Present
Bachelor of Arts in Theatre Arts in Theatre
Southern University A&M-Baton Rouge, LA
August 2005 to December 2010
Skills
• Customer service (10+ years)
• Medical scheduling (8 years)
• Cerner (3 years)
• HIPAA (8 years)
• Remote access software (3 years)
• Insurance verification (5 years)
• Patient interaction (8 years)
• Dental clinic (3 years)
• Medical billing (4 years)
• Epic (3 years)
• Conflict management (5 years)
• Microsoft Office (10+ years)
Certifications and Licenses
Food Handler Certification
Driver's License
September 2019 to September 2028
CPR Certification
July 2024 to July 2026
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