Call Center Customer Service

Candice Haywood

Houston TX

**************@*****.*** 323-***-****

EXPERIENCED ADMINISTRATIVE PROFESSIONAL

Strategic Thinker Proven Problem Solver Team Builder

Experienced Administrative Professional with diversified experience in Healthcare, Call Center Operations, and the Energy Industry including training, coaching, and financial analysis. Adept at utilizing diverse software systems and ensuring compliance with police and procedures. Excellent multi-tasking and organizational aptitudes, and proven ability to influence business partnerships. Dedicated worker seeking a growth-oriented role to leverage my skills and contribute to organizational success.

CORE COMPETENCIES

Knowledge of Revenue Cycle

Medical systems; Epic, IDX, All scripts, Cubs

Microsoft Office: Word, Excel, Access, PowerPoint

PROFESSIONAL EXPERIENCES

Alorica/Eversource Nov 2020- Nov 2021

Remote Customer Service/Credit Agent

First point of contact for customers handling variety of inquiries related to energy accounts and services. Processed payments, adjustments and resolved billing errors.

Utilized for late night testing and special projects. Investigated and resolved customer complaints.

Assisted management with new hires training and on the job issues.

Provided information and support regarding power outages and restoration

Navigant Cymetrix Consulting Nov 2015- Sept 2018

Operations Staff II

Complete all business related requests and correspondence from patients and insurance companies.

Responsible for working 40-70 accounts per day.

Communicate to management areas of concern or areas of improvement.

Update patient demographic information and initiate account adjustments or appeals.

Resolve account balances to zero prior to accounts being forwarded to an outside collections

Washington University Hospital/Barnes Jewish Hospital Nov 2010 – Aug 2015

Patient Access and Billing Rep II

Registers, schedule, reschedule, cancel and confirms appointments, obtain referrals

Verifies insurance, collect co-pays and outstanding balances

Cross trained to work in multiple departments within Registration (Float)

Generated and assess Reports to ensure all documents received prior to patient’s arrivals.

Liaison responding to nurses and doctors questions regarding registration and insurance

Cedar- Sinaí Medical Center; March 2003 - July 2008

Financial Services Specialist

Extensive knowledge of Managed Care Contracts, Verify and updated demographics and insurance, respond to patients questions via walk-in and phone contact;

Process General Ledger adjustments, transfers and disbursements to physicians and specialty departments; respond to inquiries on facility medical claims

Establish Cash Packages and Cash Discounts for Domestic and International Patients

Analyze and determine patient eligibility for Charity Care Programs; Support Management in completing Special Projects and Serve as Lead for complex Customer Service inquiries

Contact this candidate