Insurance Sales & Customer Service Call Centers
Resume:
WANDA D. STEPHENS
Bedford, OH 44146
Email: **************@*****.***
SUMMARY OF QUALIFICATIONS
Exceptional communication skills! Able to listen effectively, articulate ideas clearly, write concisely and make compelling and informative oral presentations.
Energetic sales professional with a unique ability to match customers with optimal products and services to meet their specific needs. Consistently received excellent feedback from customers.
Experienced in a call room setting and Life Insurance with helping customers.
Excellent organizational and time management skills with the ability to prioritize workload and scheduled and plan projects, as well as delegate and achieve established commitments and deadlines.
Work with the Seniors Industry which includes Medicare plans for the past ten years; with knowledge of such programs such as “My Care Ohio”, “Passport and Pace programs”.
PROFESSIONAL EXPERIENCE
Independent Life and Health Insurance Agent October 2016 – Present
Market and prospect for new business
Follow-up with individual and companies about products
Organize and participate in Marketing Events and Seminars
Educate and enroll eligible beneficiaries in Medicare Healthcare plans.
Generated and prospect for new leads.
Converted appointments into enrollments.
Public speaking
Travel to other territories
Gateway Health Plan, Medicare Marketing Rep March 2014 – October 2016
Prospect for and enroll eligible for Medicare Advantage.
Event planning
Achieve corporate enrollment goals.
Ability to communicate effectively in person and by phone.
Public relations
Checking enrollment paperwork for accuracy
Traveling to other territories
Independent Insurance Agent November -2012 – March 2014
Market and prospect for new business
Follow-up with individual and companies about products
Organize and participate in Marketing Events and Seminars
Educate and enroll eligible beneficiaries in Medicare Healthcare plans.
Generated and prospect for new leads.
Converted appointments into enrollments.
Public speaking
Travel to other territories
WellCare Health Plans, Benefit Consultant September 2011 - November - 2012
Prospect for and enroll eligible members in the Medicare Advantage plan.
Generate referrals utilizing sources other than support by corporate.
Prospect for leads and convert to appointments.
Utilize territorial model philosophy to maximize marketing efforts in attaining new enrollments.
Maintain disenrollment rate that is deemed acceptable from the company.
Convert appointments into enrollments.
Event planning
Achieve corporate enrollment goals (maintain top 5% for the State and top 25% Corporate)
Ability to communicate effectively in person and by phone.
Conducted new member's Orientations.
Western & Southern Life, Sales Representative September 2009 - May 2010
Elevate client relations by establishing credibility, discerning needs, and providing appropriate coverage recommendations.
Call on policy holders to deliver and explain policies, analyze insurance programs, and suggest additions or changes.
Calculate premiums and establish payment methods.
Develop clientele by networking to find new customers and generating list of prospective clients.
Assist with training program for new sales personnel.
Ranked #2 in the district during Presidents Week promotion.
EDUCATION
Lakeland Community College – Kirkland, OH
Certification - Microcomputer Specialist
M.T.I Business College – Cleveland, OH
Associates Degree - Computer Management
Sawyer College of Business – Cleveland Heights, OH
Diploma – Medical Secretarial Program
Harding Business College – Maple Heights, OH
Diploma – Word Processing
Contact this candidate