BARBARA A. MILLER
**********@*****.***
OBJECTIVE
To find a career in the field to excel in, help people and be a part of a working family.
SKILLS
Microsoft Word, Power Point, Excel, DOS and QuickBooks, Salesforce, CPR/AED Certified, medication distribution, HIV Certified, Efficient and reliable team player, Ability to quickly learn new concepts and skills, demolition and renovation skills, work most powertools, Excellent verbal and writing skills.
EDUCATION
High School Diploma / May2001
Kent’s Hill High School – Kent’s Hill, Maine
Culinary Degree / 2006-2007
Orlando Culinary Academy – Orlando, Florida
Certified Nursing Assistant / 2012
Carbon County Career Technical College
Jim Thorpe, PA
EXPERIENCE
Data Entry & Collections
CheckCare Systems
12/2007 – 01/2011
Maintained checks and balances, entered client demographics and check personal information, posting commercial payments, compiled appropriate reports, routing mail, collection of open and closed accounts, merchant check send backs, maintain office inventory, reconciled daily payments and reported weekly, monthly and annually
Certified Nursing Assistant
Weatherly Nursing & Rehabilitation
05/2012 – 04/2013
Longwood Nursing & Rehabilitation
04/2013 – 06/2014
Memory care, Dementia Communication strategies, anxiety reduction, cognitive support, social interaction, companionship, reading & activities, bathing & personal hygiene, dressing assistance, meal & feeding support, transfers, family interaction and communication
Homecare / Certified Nursing Assistant
Griswold Homecare & Independent contractor
08/2014 – 08/2022
Maintained accurate records of patient care-condition-progress and concerns,
Responded appropriately to the physical-emotional and developmental needs of patients, Obtained information about clients' medical history-drug history-complaints an allergies, Assisted patients with bathing-oral hygiene-grooming-feeding an elimination, Helped patients move in an out of beds-baths-wheelchairs an automobiles, Cooked appetizing and satisfying meals and snacks, Scheduled and accompanied clients to medical appointments, Maintained a clean-healthy an safe environment, Obtained household supplies and ran daily errands, Assisted with patient transfer an ambulation, Maintained sanitary residents' and program rooms, Followed safe lifting techniques and individual resident lifting instructions,
Reported any unusual circumstances in the patients' condition or environment, provided a comforting and soothing environment, Monitored expiration of medical supplies and medications
IntouchCX
Remote Customer service / inbound call center
07/2022 – 1/23/2023
Inbound call communications, customer service, returns, refunds, data entry, resolving customer issues and complaints, customer surveys, customer internet research, working with SME’s and Team leads, emails
NDC Renovations
Construction laborer / Cleaner
04/2023 – 11/2023
Demolition, Customer service, Painting, Popcorn ceiling removal, Plaster, Caulking, Landscaping, Shiplap Décor, Framing, Power washing, Sealing and replacing paving stones, light plumbing, Drywall
Orlando Freightliner
12/2023 – 4/2025
Inventory specialist
Data entry, returns for 5 stores, parts return for multiple companies, control obsolescence, working directly with parts managers, pulling parts for return, quality control, posting orders for sales team, posting incoming orders received, working with warehouse staff, making sure credits received for returns, working directly with vendors