Bilingual medical assistance
Resume:
Angelica Aramburo Gamez
Phoenix, AZ *****
*****************@*******.***
Summary
Patient-focused, equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Skills
Clerical Support
Client Transportation
Facility Maintenance
Opening and closing procedures
Indirect Patient Care
Patient-focused care
Medical Billing
HIPAA Compliance
Payment Collection
Patient Scheduling
Data Entry
Procedure Assistance
Inventory Management
Patient Flow Management
Quick problem solver
Patient Feeding
Documentation expert
Direct Patient Care
Clinical applications
Wound care specialist
Patient Relations
Patient Management
Media preparation
Sterile technique
Account Management
Vital sign monitors
Insurance Claims
Adaptable
EKG set up and monitoring
Respiratory equipment training
Diagnostic Procedures
Needs assessments
CPR
Patient-handling equipment
First Aid
Customer Service
Medical Procedures
Documentation and recordkeeping
Experience
February 2020 - Current
Quayle Home Care LLC - Glendale, Arizona
Support Staff Member
Entered completed work orders into facility information tracking system.
Used Internet, databases and other sources to conduct searches for needed information.
Received and processed referrals from within and outside office.
Organized oral medications for clients following dosage and schedule requirements.
Instructed family members on how to provide bedside care.
Contacted medical providers on behalf of clients to follow up on appointments.
Consulted with client care team to continually update care plans.
Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
Assisted clients with maintaining good personal hygiene.
Contributed to case reviews of client status and progress.
Partnered with registered nurses and physiotherapists to provide care to patients.
Monitored clients' activity levels and helped prevent sedentary behavior.
Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
Maintained cleanliness of clients' environment by cleaning surfaces and washing clothes or dishes.
Drove clients to doctors' appointments and social outings.
Maintained detailed records of services performed on clients.
Helped clients get in and out of beds and wheelchairs.
Recorded client status progress and challenges in logbooks and reports.
Monitored health and well-being of clients and reported significant health changes.
Built strong and trusting rapport with clients and loved ones.
Observed, reported and documented patient status and care provided.
Transported clients to and from planned activities.
Compiled treatment reports and progress evaluations to share with parents and guardians throughout time in program.
Engaged clients in age-appropriate activities and playing games.
Promoted language development skills through reading and storytelling.
Developed professional connections with clients through compassion and comprehensive guidance in daily activities.
Collaborated with guardians, physicians and teachers to establish individualized goals and build personalized treatment plans.
Kept records of children's behavior and progress to provide updates to parents.
Assisted clients with personal hygiene, bathing, grooming and dressing.
Redirected poor behavior using positive reinforcement.
Developed rapport to create safe and trusting environment for care.
July 2017 - December 2019
Dermatologist and allergies - Phoenix, Arizona
Dermatology Medical Assistant
Cleaned and maintained medical equipment following procedures and standards.
Documented notes during patient visits.
Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
Took messages from patients and promptly relayed to appropriate staff.
Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
Straightened up waiting room to maintain neat and organized space.
Greeted each patient pleasantly and offered desk sheet for easy sign-in.
Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
Trained new staff on office procedures, insurance processes and medical terminology.
Entered insurance, demographics and health history into patient database.
Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
Gathered, transcribed and typed medical information into charts.
Called patients to confirm scheduled appointments and obtain additional details.
Answered multi-line phone system and directed callers to requested personnel and departments.
Delivered high-quality administrative and customer service to sustain patient and work flows.
Protected patients by observing strict HIPAA guidelines.
Maintained patient accounts by obtaining, recording and updating personal and financial information.
Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
Applied knowledge of medical terminology and insurance processes to support office administration productivity.
Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
Conducted patient intake interviews to collect medical information and insurance details.
Processed patient payments and scanned identification and insurance cards.
Informed patients of financial responsibilities prior to rendering services.
Compiled physical and digital documents, charts and reports.
Education and Training
January 2012
Sanford College Phoenix, Arizona
Medical Assisting
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