Customer Service Guest
Resume:
JESSICA RAMIREZ
Dallas, TX *****
***************.**@******.***
Professional Summary
Dynamic and growth-focused professional with 5+ years of experience in delivering exceptional guest service, and fostering strong customer relationships in high-paced hospitality environments. Proven success in leading top-performing teams, implementing service protocols, and maintaining operational excellence to realize business goals. Excel at training and mentoring staff and resolving guest concerns to deliver memorable dining experiences. Instrumental in overseeing all aspects of cash handling, food quality assurance, and service execution to yield value-over-time results. Guest Service Excellence
Team Leadership & Training Restaurant Operations Conflict Resolution Customer Relationship Management POS Cash Handling Financial Management Work Experience
Shift Lead/Server
TX/ MX-Dallas, TX
February 2024 to Present
● Deliver exceptional customer service by identifying and resolving concerns to enrich overall guest experiences.
● Working hands on with trainees and HR to ensure the needs of support at different location restaurant operations.
● Following protocols and food safety procedures in order to develop new content for the learning and development team daily. Making sure daily reports are met as daily tasks are performed.
● Ensuring training needs are met for operational needs and store openings. Licensed Insurance Agent Office Manager
La Familia Auto Insurance-Haltom City, TX
January 2021 to December 2023
● Communicated with clients through phone, email, and in-person meetings and recommended appropriate services. Fostered trust and rapport with clients through attentive service and personalized interactions.
● Facilitated smooth financial operations by accurately processing payments and resolving transaction inquiries.
● Improved the tracking of sales activities by instituting the latest customer relationship management tools.
Hostess/Server
Buffalo Wild Wings-Bedford, TX
January 2019 to December 2021
● Manage restaurants' good image and suggest good ways to improve protocols.
● Deliver excellent service and maximize customer experience while following the protocols as restaurant proceedings. Control operational costs’ and suggest ways to minimize waste of products.
● Ensure compliance with sanitation and safety regulations. Education
BS in Human Resources Management
Western Governors University
January 2024 to Present
Skills
• Organizational skills
• Host/hostess experience (2 years)
• Microsoft Word
• Customer service
• English (Expert)
Spanish (Fluent)
• Food industry
• Customer service (5 years)
• Serving (4 years)
Certifications and Licenses
Driver's License
Food Handler Certification
TABC Certification
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