Billing Specialist Customer Support
Resume:
PROFESSIONAL SUMMARY
Detail-oriented and result-driven Customer Billing Specialist with
13+ years of experience optimizing billing processes and resolving financial discrepancies. Committed to delivering exceptional client support and ensuring customer satisfaction through effective problem solving and time management. Looking to apply expertise in customer billing and financial operations to drive accuracy and efficiency in a dynamic organization. Offering extensive experience in invoice preparation, account reconciliation, and payment processing to ensure timely and error-free financial operations, coupled with solid work ethic to consistently deliver high-quality results. EXPERIENCE
Billing Specialist
February 2013 - May 2025 RICOH USA, INC, Duluth, GA Invoice Preparation: Generating and sending invoices to customers based on services provided or products sold.
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Payment Processing: Recording incoming payments, reconciling discrepancies, and following up on overdue accounts.
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Billing Dispute Resolution: Investigating and resolving billing issues or discrepancies to maintain customer satisfaction.
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Financial Record Keeping: Maintaining accurate billing records and ensuring compliance with company policies.
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Collaboration: Working closely with finance, sales, and customer service teams to streamline billing processes.
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EDUCATION
High School
June 1991
MEADOWCREEK HIGH SCHOOL, Norcoss, GA
Coursework in Business Admin towards a A.A degree
US
Erie Community College, Williamsville, NY
CONTACT
***********@*****.***
Gainesville, GA 30507
SKILLS
• Microsoft Office Proficiency
• Critical Thinking
• Data reconciliation reporting
• Attention to detail
• Problem-solving
• Billing systems and software
• Data entry proficiency
• Team collaboration
• Invoice generation
Contract preparation and
modifications
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• Customer engagement
• Verbal and written communication
• Time management
MICHELE ELLIS
BILLING ADMINISTRATOR
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