Talent Acquisition Operations Manager

Cherrice M. Mason

Talent Acquisition Operations Manager

Contact Information

Phone: 469-***-****

Email: ********.*.*****@*****.***

Location: Dallas County, Texas

LinkedIn: https://www.linkedin.com/in/cherrice/

Summary

15+ year Talent Acquisition Operations Leader: People, Programs as well as HRIS and ATS Optimizations

Corporate Shared Services; Recruitment Process Outsourcing RPO, and Executive Agency Search

Strategic Leader of Sourcing, Recruitment, Administration and Workforce Reporting and Planning– Executive, Operations and High Volume,

Adept in OFCCP, EEOC, Military Recruitment Programs and DEI Compliance and Sustainability

Industries

Commercial Aviation; Emergency Medical Services, Clinical Healthcare Services, IT Solutions, Japanese Automotive Manufacturing and Engineering, Pharmaceuticals, Life Sciences, Construction, Consumer Goods, Medical Device, Power & Utilities, Environmental, Mental Health, Non-Profit and more

Education & Credentials

Associate of Science Degree; Psychology

oBurdett College G.P.A of 3.8 Dean’s List Champion

Predictive Index Analyst - Certified Practitioner

DISC - PPA and Wiley PXT

HPTI - High Potential Trait Indicators

PXT – Wiley Assessment Consultant

DDI Certificate – Strategies for Influencing Others

Franklin Covey Leadership Development - Facilitator Champion

Toyota Quality Production System TQPS for Leadership - Continuous Improvement Certificate

Experience

Global Medical Response, GMR - Air and Ground Emergency Medical Rescue Services

Shared Services – Talent Acquisition Manager

September 2023 – February 2025

Managed and optimized Talent Acquisition Team Strategy for AMT and Avionic Mechanics, Dispatch Communications 911 Nurse and Flight Coordinators as well as new business for the Office of Emergency Management Full Time Personnel av. 150 requisitions monthly.

Led 5-10 projects at a time including new base openings and a large-scale, long-term project to optimize and unify TA processes for 8 business solutions that all operated contrarily

Working Manager for overflow, coaching opportunities or sensitive roles

Liaison with HR, Operations - VPs, Directors Military Program Leaders -Skillbridge and Hiring our Heroes

Data Analysts, Assessments Team, DOT Compliance, HRIS, Payroll, Talent Management, Advertising Budget and Vendors and Market Insights

Responsible for Data Integrity in reporting -TA, Workforce, HRIS, Diversity, Change Management and Workflow Re-Engineering for TA SOPS and Workday Workforce Reporting Management

Accountable for coaching, leading, performance development and backing professional development for 7 direct remote reports nationally; Recruiters, Sourcers and Coordinators

Supported the promotion and facilitated training and support of an HR Admin to a Recruitment Coordinator

Joined Talent Development as a Leadership Development Champion for Franklin Covey training such as Seven Habits of Highly Effective People

GMR Solution REACH Air Services - Air and Ground Emergency Medical Rescue Services

Western Region – Talent Acquisition Manager

September 2023 - June 2024

Backfilled and reported directly to the National Manager, Air Talent Acquisition, indirectly to the VP of TA

Working Manager to support overflow for Pilots, Clinicians, Mechanics, Flight Communications

Analyzed TA and HR combined work responsibilities into Talent Acquisition Strategy or delegation to HR

Responsible for coaching, leading, performance development and backing professional development for 3 direct reports

Optimized TA recruitment process to full cycle responsibilities from the gated process

Restructure of TA and HR responsibilities shifted responsibilities and supported the promotion of a Recruitment Coordinator to Aviation Recruiter

Earned trust with 3 areas of the business to begin using TA as part of their recruiting and staffing support

Proud supporter of the new Skillbridge Program development including recruiting the first Skillbridge Pilot

Attended Military and Indeed Job Fairs, Conferences and Networking events to promote GMR

Alexander Mann Solutions, AMS - UK based Recruitment Process Outsourcing

People Services and RPO Client Delta Airlines Mechanics - Talent Acquisition Operations Manager

February 2022 – April 2023

Reason for Leaving- Downsized

Reported to the Head of Americas and Client Operations Director in New Partner and Program Implementations to include Data Integrity, and Change Management in TA Standard Operating Processes along with related Workflow Re-Engineering for the US, Canada, Mexico and LATAM teams

Partnered with Global Leaders at UK&I Headquarters in Client Implementations and Expansions

Led a remote national team of 3 Team Leaders and 25 indirect reports. This includes Recruitment, Sourcing and Admin Team Servant Leadership in Performance Management, Training and Development) that produced around 400 hires per month

Connected with Internal Mobility, Performance Management, Sourcing and Market Insights to supply AMS and Delta Air Lines Leadership with data to support new programs that support the business

Led the Implementations and Change Management of Talent Acquisition Technology in Avature, Talentlink and AMS Careers Website} along with the KPIs to create efficiency and accountability

Aligned with AMS and Delta Leadership in Operations Communications – Reporting, Projects, Marketing, Diversity Engagement, Vendor Partnerships and more

Led engagement and tracking for 5 – 10 TA projects and programs such as Vendors Implementations and discontinuations (Sundowning) to include a major contractor conversion project of over 1,000 persons

Accompanied and supported the implementations of 147 Schools, Defined Sourcing and Military/Veteran Recruitment Pathway Programs that fed the Delta Airlines pipeline with entry level and experienced roles

Selected for the 1st AMS Global Diversity Leadership Sponsorship Protégé’ Program

Led the Community Engagement for 100+ AMS Dallas Employees in local employee engagement plans

Evaluated graduating hires for the AMS Talent Lab Business Intern Recruiter Skilling Program

CVS Health, Kidney Care - Clinical Services

Shared Services Contract Senior Talent Acquisition Partner

August 2021 – February 2022

Reason for Leaving - Contract

Reported to the Director of TA and Senior Director of Operations - Hired to bring in an executive level partnership in developing a unified enterprise for the startup of the Kidney Care HQ

Partnered with HR and Operations management proposing options on operational processes and structure for an efficient and effective talent acquisition method, including internal mobility

Developed innovative sourcing strategies with Market Insights to identify hard to find talent in the niche market

KYOCERA Document Solutions, Americas - Multi-Function Printers and other IT Solutions

Shared Services - Manager, Talent Acquisition Operations & Diversity

November 2020 – August 2021

Reason for Leaving – Relocated from NJ to TX

Reported to the VP of HR - Hired to develop the first Business Partner Talent Acquisition model in the 60+ year history of the company and to onboard a high-performance team to achieve a diverse, and successful centralized team across 11 JV companies in North America with 1 direct report and volunteers

Centralized and enhanced the Talent Acquisition activities and best practices in ATS (iCIMS) Recruitment and onboarding Technology Process flows, and multiple other programs/projects to drive an aligned recruitment standard

Key point of contact for Talent Acquisition compliance within D&I, AAP, OFCCP and EEO Guidelines

Charged with diversity, not to check a box, but to do what is right as a human being by developing programs and relationships that attract and employ a balanced variety of skills, culture, and creed

Partnered with Learning & Development and Legal on developing a web-based training in Interview Best & Worst Practices for Hiring Managers, Stakeholders, and new Recruiters

Managed key partnerships with third party vendors providing various supporting services for Talent Acquisition such as Agencies, Job Boards, and Campus Recruitment

North American Stamping Group - Tier 2 Automotive Metal Stamping

Shared Services - Talent Acquisition Operations Manager

January 2019 – March 2020

Reason for leaving – Downsized

Reported to the VP of HR - Directly hired through Steppingstone’s contract services to develop the first Talent Acquisition Business unit in the 40 + year history and to a high-performance team

Working Manager for Exempt and non-exempt recruitment; workforce meetings, discoveries through onboarding and performance management traveling throughout all 13 sites in Canada, US and Mexico to Administration, Manufacturing Plants and Tech Centers

Managed the 13 site HR Plant representatives: Generalists, Managers, Coordinators to run point on all talent acquisition efforts on Direct Hire open position including the management of immigration cases

Established a Standard of Practice and set KPIs for an effective Talent Acquisition practice that supported the needs of the business in talent diversity programs

Utilized Disc assessment to support unifying team language, developing skills and managing others

Agency savings of $786,000 in the first year of employment by performing the searches internally

Implemented and expanded the Recruitment Dashboard for the new HRIS system, Ceridian/Dayforce

SteppingStones - Executive Search Firm

Client Consulting Services - Executive Search Recruitment Operations Manager

November 2013 – January 2019

Reason for Leaving – Hired on directly by NASG

Boutique Search Firm: Industries Served: Automotive, Consumer Retail, Medical Device and Consumer Goods Manufacturing, Power & Utilities, Information Technology, Life Sciences, Mental Health/Social Services, Pharma, Banking, Emergency Health & Safety, Non-Profit, Armory and Online Financial Services

Operations Management - Accounting, ATS, Marketing, Business Development and Consulting

Performed retained and contract recruitment Executive Searches for Director, C- Suite and other Executive Leadership roles for startups, and established entities.

Directly hired through contract services to Oliver Group, Integrity HR & NASG holding the responsibility of enhancing the Executive Search and Recruitment Professional Services brand along with training on the best practices and timely fulfillment of candidate placements

Utilized and consulted clientele on the scientifically proven and validated for pre-selection assessments such as Wiley PXT, Watson Glaser, Predictive Learning and Predictive Index

Kenexa, an IBM Company - Global Recruitment Process Outsourcing

Escalations Team; Senior Talent Acquisition Recruiter

December 2006 – November 2013

Reason for Leaving – Career advancement

Reported to the VP of Client Operations specializing in Escalated/Executive level roles with responsibilities of de-escalating client concerns

Responsible for streamlining the scope and process of open jobs in relation to the candidate requirements needed for clients and hiring managers for approximately 50 recruiters

Optimized Restructured Posting Recruiting technical requirements for candidate selection

Partnered directly with 4 personnel for higher grade level positions in IT, Sales & Marketing, and Administration

Quality check on the 50 recruiters and/coordinators to improve search requirements accuracy

Improved Client Relationship & their retention scores by 25%

Temporarily increased cancellation fees by 30% which supported the Executive teams’ decision to change the process to increase client satisfaction

Direct sourced passive talent by scrubbing the internet for names, contacts, and employer data

Successfully gained hires at an average of 3:1 candidate submittal ratio

RPO Client Services: Danaher, Panduit, US Steel, UnitedHealth Group and Reden & Anders, CVS, Avis Budget Group, Apollo and Optimal Blue

TA, HRIS, and VMS Systems Experience:

MS Office Suite

Workday; HRIS and ATS

Power BI

Taleo

iCIMS

Greenhouse

Ceridian; Dayforce

BrassRing

UltiPro

Avature

HRSmart

OpenHire

Talent Tracker

PLEX

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