Customer Service Sales Associate

NEW HOPE, US • ***********@*****.*** • 612-***-****

CELIA BAHENA NAZARIO, CPC

PROFESSIONAL SUMMARY

Proficient in medical terminology, anatomy, and coding systems such as ICD-10, HCPCS, and CPT. Demonstrates strong problem-solving abilities and a commitment to maintaining HIPAA compliance while providing excellent customer service. Bilingual and detail-oriented, effectively managing coding tasks to ensure accuracy and efficiency in healthcare documentation. EMPLOYMENT HISTORY

TEACHER ASSISTANT Feb 2020 - Mar 2021

Circulo de Amigos Child Care Center Minneapolis, MN FULFILLMENT CENTER ASSOCIATE AND AMNESTY

RESPONDER

Mar 2018 - Apr 2019

Amazon Shakopee, MN

• Keeping the robotics floor clear of obstruction

• Organized misplaced products that meet quality standards

• Work closely with robotics technology to problem-solve center RETAIL SALES ASSOCIATE Jan 2014 - Jul 2016

10-dollar Rack Minneapolis, MN

• Clean store and ensure products are properly displayed before store opens

• Organize merchandise on shelves and restock it when it becomes empty

• Assist customers

• Process payments

EDUCATION

CERTIFIED PROFESSIONAL CODER (CPC) AAPC- 2025

DIPLOMA, MEDICAL BILLING AND CODING Aug 2023 - Dec 2024 Dakota County Technical College

Coding Capstone • Medical Revenue Cycle • Oral Business Communication • Quality and Performance Improvement in Healthcare • Basic Computer Applications • Diagnostic Coding • Human Diseases • Legal Principles • Medical Ethics SKILLS

Multitasking, Problem Solving, Customer Service, Time management, Bilingual, HIPAA, HCPCS, Anatomy, CPT, Medical Terminology, ICD-10, Microsof, Excel, PowerPoint, Good Communication. LANGUAGES

English, Spanish.

Implemented daily routines improving learning outcomes Fostered a nurturing environment for twenty children, enhancing their social skills and emotional development through engaging interactions. Monitored children's progress and behavior, providing actionable feedback to parents, leading to substantial improvements in learning outcomes.

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