Administrative Assistant Front Desk
Resume:
EILEEN DOWLING
**********@*****.***
EXPERIENCE
RECEPTIONIST, BLACKSTONE ANIMAL HOSPITAL-FRISCO,
Worked with both Via and EZYVet programs to make client appointments, schedule surgeries and euthanasias with Drs., refill medications, add in new clients and send correspondence to various clinics when needed, Greeted and checked in and outpatients, handled discharges from surgeries, keep financial accounts of customers, and end of day totals. Answered phones, made confirmation calls and directed calls to Dr’s when applicable. Maintained a clean and safe area for both clients and staff, kept supplies stocked and maintained all files on clients. Aided with boarding and caring for our patients.
04/23-11/2 (PART TIME)
RECEPTIONIST, ALLEN FAMILY CHIROPRACTIC-ALLEN, TX
Begin each day with checking emails and phone messages for any changes to schedule for the day. Make necessary changes by adding or deleting appointments using CT scheduler. Update Dr. of said changes via email and printout of schedule. Prepare appropriate forms for new clients. Answer phones, make appointments and keep track of new clients for each Dr. Check in patient, schedule new appointment and collect payment. Aide Dr. with applying heat to patient when needed. Keep areas clean and stocked with necessary items.
03/21 – 01/23
RECEPTIONIST, TOTAL CARE ANIMAL HOSPITAL– PROSPER, TX
Answering phones, schedule appointments, greet customers and set up appointments on Avimark program. Answer emails and maintain info required for SVP’s computer program. Check out and collect payment for services. Prepare and maintain paperwork for pets being boarded, upcoming surgeries and euthanasias. Answer clients questions about their pets. Take and fill prescription orders. Assist with handling of pets when needed. Aide techs and Drs when necessary. Update records daily, follow up calls on appointments. Clean and maintain healthy work area after each appointment.
10/19 – 02/21
BOOKKEEPER, HOBBY LOBBY – MASSAPEQUA, NY
Currently reconcile monies for six registers; prepare daily bags, tally totals for the days business an
procure monies for daily bank deposit. Calculate change orders for each week. Responsible for acquiring, calling and distributing rain check orders. Order, set-up, pack out and rotate merchandise in my assigned area, and other departments where needed. Assist customers with finding items in store. Unloading merchandise when truck makes delivery. Handle administrative reports to Corporate Office, and orders in store.
7/24/19 – 8/9/19 (TEMP. POSITION)
RECEPTIONIST, FUTURE TECH ENTERPRISE - HOLBROOK, NY
Fill in position for the Receptionist at front desk. Answering phones, making badges for vendors and guests, assisting various departments with some various reports as necessary.
3/2019 – 10/19 (PART TIME)
RECEPTIONIST, SMITHTOWN VOLVO – ST. JAMES, NY
Assist Service Department with pick-up and drop-off of vehicles. Answer phones, direct calls and close out RO’s on serviced vehicles. Maintain the flow of customers to current salesperson and handle cash and credit deposits.
4/99 – 5/04
ADMINISTRATIVE ASSISTANT/RECEPTIONIST, St. John’s episcopal church – Huntington, NY
Responsible for administrative needs of pastor, monies received, bill payments, assisted with supervision of nursery school, aided in the youth program and general care of office needs. Maintain records of parishioners and filing. Heavy phone and personal one on one encounters with those seeking information and assistance. Updated census and maintained records of births, deaths, marriages, and sent correspondence. Resolved and assisted with parishioner needs.
6/95 – 1/99
ASSISTANT ADMINISTRATOR, senior quarters at centereach – hUNTINGTON & CORPORATE HEADQUARTERS
(A SENIOR RETIREMENT RESIDENCE, OWNED BY KAPSON SENIOR QUARTERS CORP.)
Assistant to Vice President of Marketing. Maintained payroll, personnel records, inquiries and employee benefits. Admission and discharge of residents. Maintained employee benefits, including all paperwork. Resolved issues with families, staff and residents. Trained new assistants at our other facilities with computer software and job requirements. Aid various departments when low on staff, (i.e., Dining Room, Recreation, Medical).
EDUCATION
1986-1988
SUFFOLK COUNTY COMMUNITY COLLEGE, technicenter, hauppauge ny – secretarial program
1970 - 1974
KINGS PARK SENIOR HIGH SCHOOL, kings park ny – high school regents diploma - business
SKILLS
Proficient in Microsoft Word & Excel
Multitasking
Self-motivated
Fast learner
Knowledgeable in Avamark, Via & EZYVET
Organized
Powerpoint knowledge
Strong work ethic/ Punctual
Proficient in some bookkeeping programs
Knowledgeable in CT Scheduler and SKED
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