Case Management Customer Service
Resume:
Tanya R. Thompson, LMSW-CT, MA, Adult Education
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SKILLS
Case Management, Community Organizing, Prospect Research, Job Development, Career Counseling, Computer Literacy, Customer Service, Event planning, Office Management
EDUCATION
COLUMBIA UNIVERSITY SCHOOL OF PROFESSIONAL STUDIES, New York, NY
Master of Science, Nonprofit Management, 2025
COLUMBIA UNIVERSITY SCHOOL OF SOCIAL WORK, New York, NY
Master of Social Work, Clinical focus, 2021
SUNY EMPIRE STATE COLLEGE, Saratoga Springs, NY
Master of Arts in Adult Learning, 2018
SUNY EMPIRE STATE COLLEGE, Saratoga Springs, NY
Bachelor of Science in Human and Community Service, 2014
THE RESOURCE TRAINING CENTER, New York, NY
350 Hours CASAC Training, 2012
MOUNT SAINT MARY ACADEMY, Newburgh, NY
NYS Regents Diploma
PROFESSIONAL EXPERIENCE
CASES, SRP, Harlem, NY
Clinical Case Coordinator, June 2024 – present
Conduct supervision introduction/orientation meetings with new participants within 24-48 hours of release to review supervision conditions and develop a personalized supervision plan.
Collaborate with the court and other pretrial staff to facilitate participants' successful completion of mandated supervision appointments and court appearances.
Conduct ongoing service need assessments to identify participants' psychosocial needs and problems, including mental and substance use disorders.
Utilize problem-solving techniques and motivational interviewing to engage participants in the change process and promote positive behavioral changes.
Maintain collaborative relationships with community providers to ensure participants receive comprehensive support services.
Enter assessment and supervision appointment reporting into program database and conduct electronic charting activities in accordance with confidentiality regulations.
Link participants to community-based services.
Provide outreach services as needed.
Beacon of Hope, Bronx, NY
Residential Counselor, April 2024 – June 2024
Responsible for assisting residents in learning community life skills appropriate to their needs as recorded in their comprehensive service plan.
Followed regulations as described by the New York State Office of Mental Health and enumerated by the Policies and Procedures of the Beacon of Hope House, Inc.
Case management of clients as assigned by the Program Manager. Worked with residents to attain skills of daily living.
Engaged residents in regular discussion related to their individual long and short-term goals.
Drafted the resident’s comprehensive service plan, providing information regarding the resident. Facilitated the formal involvement of the residents in discussing the service plan. Acted as liaison for all other services needed by the residents and specified in the comprehensive service plan, which includes scheduling, follow up, collaboration, and referral.
Alliance of Families for Justice, New York, NY
Development and Organizing Fellow, March 2023 – January 2024
Development: Contacted and maintained a relationship with sponsors and donors; identified potential sources of donations utilizing Grant Watch, Candid and other search engines; tracked the progress of the annual campaign; organized events; created and submitted reports; kept track of donations; researched government funding programs and other philanthropic donors; and supported all other operations related to fundraising and donations.
Organizing: Assisted building a network of participants, supporters and advocates; organized meetings and events such as neighborhood meetings and trainings; performed administrative needs of the team, such as reporting, data entry and event planning; organized projects for participants and supporters; developed and implemented organizing strategies to recruit community members.
North Manhattan Improvement Corporation, New York, NY
Summer Academic and Career Counselor, May 2021 – August 2021
Managed a caseload of 15-20 young adult participants as assigned. Actively participated in client recruitment, screening, eligibility determination, intake, assessment and enrollment; virtually with enrolled participants one-on-one to develop individual service plans, set goals and planned engagement in educational, internship, employment and occupational skills training programs; conducted bi-weekly one-on-one meetings with participants to review progress towards stated goals and to address their needs; entered, updated and maintained client records, including case notes.
Little Treasures, Queens, NY
Social Work Intern, June 2020 – May, 2021
Responsibilities included completing thorough trauma assessments and provide trauma treatment to 25-30 individuals in therapy by integrating treatment models and techniques; co-facilitated psychoeducational, therapy, and/or support groups; conduct clinical assessments to determine appropriate treatment options; participated in a multidisciplinary team; provided case management services to clients; actively participated in individual and group supervision and consultation groups.
BREAKING GROUND, Bronx, NY
Social Work Intern, September 2019 – December 2019
Responsibilities included accessing clients’ needs and developing strategies to help clients; provided support and resources for clients; maintained good working relationship with support networks and community resources; created workshops and events to benefit clients.
BERKELEY COLLEGE, New York and White Plains, NY Campuses
Learning Coach, January 2019 – August 2019
Responsibilities included providing support to remedial students needing assistance with reading, writing and college skills in order to pass college entrance exam. Maintained attendance records. Proctored electrotonic assessments.
SKILLS AND ACCOMPLISHMENTS
SUNY Empire State College Student Service Award
Education Inside Out Coalition (CCF) Academic Achievement Award
Proficient in Microsoft Office
COMMUNITY RELATIONS
Newburgh Renaissance Advisory Committee Chair, 2021 - present
Women Building Up Founding Member - 2020
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