Customer Service Data Entry

ANTONNI MOSS

Dallas, Texas ***** 214-***-****

***********@*****.*** www.linkedin.com/in/antonni-moss-232250281

SUMMARY

A motivated and reliable professional with an extensive background in all aspects of administrative support and customer service. Highly flexible and detail-oriented, with a firm understanding of building rapport with customers, vendors, and management. Strong interpersonal skills and ability to manage multiple tasks in a fast-paced environment. Proven skills in report generation, records management, data entry, customer service, and general issue resolution. Dedicated to fostering a cross-collaborative work environment to support organizational goals.

Team Building Communication Problem-Solving Time Management Team Management Order Entry Analytics Project Management Data Analysis Strategic Planning Consolidated Reporting Customer Relationship Management

EXPERIENCE

DAL-TILE CORPORATION, Dallas, Texas

Senior National Account Specialist, 2021-2024

Negotiated contracts, pricing, and terms with clients to ensure mutually beneficial agreements.

Monitored account performance and provided regular reports to management, highlighting achievements, challenges, and future strategies.

Developed and implemented strategic account plans to increase sales and market share.

Conducted regular business reviews including project forecasting, finish schedules, and product display guides, to assess performance, address issues, and identify opportunities for improvement.

DAL-TILE CORPORATION, Dallas, Texas

Customer Service Specialist and Supply Chain Services, 2016-2021

Maintained detailed records for all sales, purchase orders, and material authorizations for returns and exchanges.

Processed material allocation from reserved orders to sales orders.

Ensured ship holds and credit holds released from orders. Obtained tracking information from carriers.

Provided exact and proper information in response to customer inquiries.

Achieved customer satisfaction rating of 95% exceeding corporate target.

ADDITIONAL EXPERIENCE

AMERICAN STANDARD, Hutchins, Texas, Shipping Clerk and Order Management, 2015-2016. Processed new orders and generated related shipping documents. Maintained records of all outgoing and incoming shipments from and to the warehouse. Prepared shipments with the correct mailing labels and ensured that all orders and withdrawal requests from the warehouse were accurately fulfilled.

JOHN STONE SUPPLY, Lancaster, Texas, Material Handler, 2013-2014. Accurately, picked, packed, and shipped goods to customers. Managed system inventory data and performed routine audits to support inventory and data integrity. Found and communicated material and inventory issues or shortages to mitigate production disruption.

SPEED FC, Garland, Texas, Shipping Clerk, 2010-2013. Prepared work orders, bill of lading and shipping orders to efficiently route materials. Requested and managed shipping supplies and materials to ease stock inventory management. Coordinated shipments and deliveries and communicated with carriers to deliver shipping and receiving instructions.

COMPUTER SKILLS

SAP, Microsoft Office Suite, WMS, Adobe Acrobat, Salesforce

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