Medical Assistant Front Desk

Diana Jo Thornton

***********@*****.*** 989-***-**** Wixom, MI

WORK EXPERIENCE

Assistant Manager/Lead Medical Assistant September 2019 - April 2025

Planned Parenthood

• Provided back-up support for the medical assistant team which includes all functions of a medical assistant

• Assisted in the supervision of work and performance of the clinic’s medical assistants

• Oversaw and trained new and existing staff in front desk and lab duties

• Assisted with patient check in through our electronic health record system (EPIC)

• Performed administrative duties including answering phones, scheduling appointments, and taking messages

• Reviewed charts, lab test results, and in-take forms for completeness and to assess follow-up

• Assisted with clinic flow by addressing scheduling challenges, patient wait times, and other areas of concern to increase efficiency and quality within the clinic

• Reviewed inventory, ordering and supply stock maintenance of medical supplies

Birth and Postpartum Doula July 2010 - August 2019

SEM Community Doulas

• Conducted prenatal consultations to explore clients’ birthing preferences and discuss any concerns

• Created birthing plans that outline the delivery room’s environment or home birth setting, who will be present and whether clients want pain relievers

• Assisted with preparations for the child’s arrival

• Attended the birth and providing emotional and physical support for clients throughout labor and delivery

• Acted as an advocate for clients to ensure medical providers adhere to their wishes

• Provided resources about nursing and other post birth concerns

• Provided short and long term postpartum care in the home

• Stayed up-to-date with the latest research on childbirth, prenatal care and infant growth and development

EDUCATION

Associate of Fine Arts

Oakland Community College

SKILLS

- CPR certification - Interpersonal communication

- Electronic health records - Patient focused

- Medical terminology

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