Regulatory Compliance Administrative Support

Alicia Tena

Vacaville, CA

RECRUITER NOTES:

Alicia offers extensive experience in high-volume administrative processing, data accuracy, and compliance. At Center Point, Inc., she manages over 500 documents monthly with 100% accuracy, supports office operations using ARMS software, and serves as a key liaison for internal requests and contract-related tasks. In her previous role at the Florida Department of Economic Opportunity, she processed over 100 unemployment claims weekly, applying her expertise in regulatory compliance, documentation auditing, and eligibility reviews. Alicia exceeds the required typing speed with 85 WPM and brings advanced proficiency in the Microsoft Office Suite. Her attention to detail and ability to thrive in fast-paced, process-driven environments make her a strong fit for this position. She is enthusiastic about joining HCSC to support its mission and to continue growing her career in healthcare administration.

Interview Availability: She is available and willing to travel to Visalia, CA, for the in-person interview on June 10th, 11th, or 12th.

PROFESSIONAL EXPERIENCE:

Center Point, Inc. Vacaville, CA September 2024 – Present

Data Clerk

Utilized ARMS software to maintain accurate attendance logs and processed over 500+ monthly sign-in sheets, ensuring 100% compliance with documentation and audit readiness standards.

Proofread and finalized Participant Summary Questionnaires (PSQs), implementing prompt corrections and facilitating timely submission for administrative and compliance reviews.

Acted as the central point of contact for internal office requests, resolving inquiries efficiently and supporting the Program Director in daily contract-related and administrative functions.

Coordinated logistics for graduation events, including certificate creation, attendee list management, room setup, and inventory preparation.

Monitored office supply inventory and placed replenishment orders to maintain workflow continuity across program departments.

Provided broad administrative support including document filing, record retrieval, and organization of sensitive paperwork in line with program documentation standards.

Maintained 100% accuracy in data input and document management while typing at 85 words per minute, demonstrating strong attention to detail and deadline-oriented processing.

Employment Gap: Took care of family responsibilities and upskilled.

Florida Department of Economic Opportunity Tallahassee, FL July 2019 – September 2020

Unemployment Claims Specialist

Reviewed and adjudicated over 100 unemployment claims weekly, analyzing eligibility in accordance with federal and state mandates — skills transferable to benefits and contract review environments.

Conducted outreach to applicants to gather supporting documentation, clarify discrepancies, and ensure full eligibility verification, reducing processing delays and dispute frequency.

Applied strong investigative and analytical skills to resolve complex or disputed claims, contributing to a higher rate of accurate and fair determinations.

Delivered clear and timely eligibility decisions, often under tight deadlines, supporting streamlined claim resolution and applicant satisfaction.

Maintained detailed case documentation and activity logs, ensuring complete audit readiness and regulatory compliance — experience aligning with document auditing in contract settings.

EDUCATION:

High School Diploma

Leon High School – Florida

SKILLS:

Typing Speed: 85 WPM (Typing test available upon request)

Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)

Customer Service & Interdepartmental Communication

Claims Review & Benefits Documentation

Administrative Support & Process Coordination

Data Entry & Records Management

Regulatory Compliance & Policy Adherence

Proofreading & Attention to Detail

ARMS Software Experience

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