Customer Service Support
Resume:
Shermaiyef Rivero
manager
***** ** ***** ** *** 103, Miami, US, 33032
**********@*****.***
Manager with 9+ years of experience in customer service and team management, adept at problem- solving and enhancing operational efficiency. Proven track record in streamlining processes and improving client satisfaction, supported by skills in system administration and network troubleshooting. Committed to fostering a collaborative work environment and driving continuous improvement in team performance and service delivery.
Employment history
Lead Clerk, USPS, Sep
2020 - Sep 2024
• Outperformed general office duties such as photocopying, scanning, and faxing documents.
• Led my group in sorting and distributing incoming mail to appropriate recipients.
• Attended meetings to take minutes and perform dictations. Selector, Hubx, Aug
2019 - Sep 2020
• Retrieved loading assignments and prepared loading for the shift.
• Wrapped completed orders and delivered to shipping docks to be loaded into trailers for delivery.
Salesman/Warehouse,
Brandsmart USA, Aug
2018 - Aug 2019
• Met and exceeded quota/revenue target for net activations, customer renewals, accessories, handsets, and enhanced service.
• Maintained and grew existing customer base and managed churn.
• Determined customers' needs based on sales calls and face-to-face meetings. Supervisor/Floor
Handler, TSUNAMI'S
POOL SUPPLY, Feb
2016 - Aug 2018
• Assisted store and assistant managers in training 1-2 new hires per week.
• Monitored hourly, daily, and monthly sale goals to ensure a 25% conversion rate each day.
• Led the sales floor while managers were not present.
• Managed a team of five or more, placing individuals according to strengths. customer support
representative, Alorica,
Oct 2024 - Present
WFH
Education
Mavericks High, Aug 2012 -
May 2016
High School Graduate
Excelled in all courses and passed all SAT tests with more than a 80% passing score.
Skills
Network Troubleshooting System Administration Help Desk Remote Support
• Entered data into computer systems accurately and efficiently. Streamlined mail sorting processes, enhancing efficiency and ensuring timely delivery across departments. Coordinated with team members to implement a new tracking system, improving accountability and reducing misdirected mail.
Maintained precise records of incoming and outgoing shipments, fostering accuracy in inventory management.
Assisted UHC members with concerns regarding their healthcare Provided exceptional customer support, resolving inquiries swiftly and enhancing client satisfaction through effective problem-solving.
disputed claims on behalf of member with their providers to ensure member was not bei9ng billed incorrectly
Fostered strong relationships with UHC members, ensuring their healthcare concerns were addressed promptly and effectively.
Streamlined inquiry resolution processes, leading to measurable improvements in client satisfaction and reduced wait times.
Skills
Problem Solving Customer Service Team Management Data Warehouse English Inventory Management Team Coordination Data Entry Courses
linkedin training
python for begginers
Coursera
basic intro to IT
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