Customer Service Assistant Manager

ROSE Young

Henderson, NV *****

******************@*****.***

+1-702-***-****

Work Experience

Disc Jockey (DJ)

Dj Lady Rose-Las Vegas, NV

**** ** *******

Setting the tone for the party / events by giving you an awesome listening experience playing everything you love to hear as well as them good songs that have slipped your mind. Assistant Manager/Cashier

Circle K-Las Vegas, NV

January 2021 to August 2024

• Assisted in the management of daily operations,

• Producing a smooth and efficient workflow

• Supervised and trained a team of XX employees, providing guidance and support to maximize productivity.

• Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction.

• Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage.

• Resolved customer complaints or concerns promptly, while maintaining high levels of customer service at all times.

• Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations

• Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies

• Implemented cost-saving measures such as energy-efficient practices or waste reduction initiatives resulting in savings of XX%

• Monitored employee performance through regular evaluations, providing constructive feedback for professional development

• Ensured compliance with health & safety regulations by conducting regular inspections and implementing corrective actions when necessary

• Developed employee schedules based on business needs while optimizing staffing levels during peak hours

• Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc

• Coordinated special events or promotions within budget constraints while exceeding customer expectations

• Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency

• Increased overall store profitability by analyzing product performance data & adjusting pricing/ markdowns accordingly

• Implemented customer loyalty programs resulting in a XX% increase in repeat business

• Collaborated with the management team to develop and implement operational policies and procedures

• Managed inventory levels, ensuring adequate stock availability while minimizing excess or obsolete items

• Assisted in the recruitment, selection, and onboarding of new employees, ensuring a smooth transition into the team

• Investigated discrepancies or issues related to cash handling or inventory management, implementing corrective actions as needed

• Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals

• Achieved consistently high scores on mystery shopper evaluations by delivering exceptional service standards at all times

• Served as a point of contact for escalated customer complaints/issues resolving them promptly & effectively

Education

GED

C O Bastian (Caliente Youth Center) - Caliente, NV 1998 to November 1999

Skills

• Interviewing

• Event Planning

• Customer service

• Merchandising

• Store Management Experience

• Assistant Manager Experience

Certifications and Licenses

Food Handler Certification

Tam card

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