Customer Service Technical Support
Resume:
Resume of
Molly A. Kallenbach
Wichita, KS. 672208
**********@*****.***
Profile: I am a results-driven operations professional offering exceptional client support. Resolving issues, and offering client satisfaction and retention. I am an effective communicator and enjoy building lasting productive relationships. I prefer managing multiple priorities in a fast pace environment.
Education: Bachelor of Science Degree - Business Management. Kansas State University-Manhattan, KS. License: Securities Industry Essentials – FINRA May 2024 Skills: Phone and email communication
Customer Service & Transportation
MS Office Suite MS Teams
U.S. Geography
Experience SAP ERP
In: CRM
Salesforce
DocuSign
Employment
Objective: Technical Support Representative
Professional
Experience:
Customer Service Support Lv1 CONTRACT Position @ Cargill April thru May 2025
Supported replenishment team that serviced processing plants in PA.
Under a time constraint, in SAP downloaded sales orders into Excel. Worked the data as required by scheduling, uploaded for review and issued reports.
Assisted plants with date changes and concerns with material. Client Services Associate. Wells Fargo Advisors May 2022 to June 2024
Partnered directly with clients and collaborated with advisors to resolve issues, escalated as necessary.
Client onboarding coordination and transition of new assets.
Scheduled clients’ appointments.
Answered incoming calls, managing clients’ requests, such as fund transfers, wires, online account access and other service-related functions.
Obtained comfort and proficiency with software, including client relationship management (CRM) and DocuSign.
Understand and ensure business adherence with firm and financial industry regulatory policies.
Supply Chain Coordinator. Vornado Air November 2019 to May 2022
Issue and manage purchase orders to our China suppliers for finished goods shipped to Andover, KS warehouse.
Maintained open orders and status report as required, with daily updates of price and component status.
Negotiates lead times with suppliers and manages schedules for timely delivery
Experience with Laufer Group International and Expeditors International to support Import Manager.
Participates in the coordination of New Product Development working with Project Manager, Product Managers, and quality.
Issue PDP6 and QA sample purchase orders and approve the invoices for processing.
Issue Tooling PO’s.
Account Representative. Source 1 Parts / Johnson Controls, Inc., October 2015-Nov. 2019
With a sense of urgency, I resolve issues from distributors and branches, that are communicated to me through cases in Salesforce, phone calls, emails, and instant message.
Tracked purchase orders on request.
OEM and After Market HVAC Part identification along with inventory monitoring
Special orders for non-stock requests
Comprehend & apply knowledge of the technical BOM to identify top and sub-level components and engineering changes.
Issue daily Expedite report for Warranty parts.
Stand-in for order entry in an EDI environment
Obtained comfort and proficiency with engineering drawings. Customer Service. Bruenger Trucking, Wichita, KS. April 2014 – January 2015.
Order entry and appointment scheduling for Seaboard Foods out of Guymon, OK and St. Joe, MO., along with brokered loads.
Secured shipments for dispatch from the websites of Cargill, National Beef, JBS Swift and Armour Eckridge
Dispatched drivers, advanced money and assisted with the coordination of trailers between western Kansas and Wichita, KS.
Administrative Assistant. Medova Healthcare Financial, Wichita, KS. Nov. 2010-Nov. 2013 First point of contact to prioritize and direct a high volume of phone calls with the up most concern and understanding to the proper recipient. Processed incoming and outgoing mail. Built and maintained vendor relations. Ordered supplies for three office suites. Managed time cards for the week and for payroll. Scheduled interviews and prescreened applicant, along with the onboarding HR requirements. Assisted the Marketing Director. Prepared sales proposals and spreadsheets on demand for inside salespersons, along with credentialing paperwork for doctors. Played an instrumental role in the development of and execution of weekly check run.
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