Customer Service Manager's

Richard G. Helmig Jr.

********@*****.***

203-***-****

PROFESSIONAL EXPERIENCE:

NorthEast Building Supply – New Canaan, CT – May 2020 – August 2023: Team Member

• Customer service, Greet and inform customers on products and services, Run cash registers, help customers with loading vehicle

• Unload shipments and stock all product. Keep shelves stocked, neat, and organized

• Make deliveries, organize door hardware for shipment, assemble grills and merchandise

• Fill propane tanks

• Train new employees

Performance Racing Yacht Service – Norwalk, CT – July – April 2023: Yacht Service Apprentice

Freelance Digital Production Artist – July 2017 – April 2018: MME – New York, NY

TracyLocke – Wilton, CT

BlueC Studio – Southport, CT – September 2012 – July 2017: Print Production Specialist

Clients: Novartis, Novo Nordisk, Celgene, Gilead, and Ferring Pharmaceuticals Produced print and UI Acrobat apps for this pharma and life sciences agency. Scope of projects included product promotions, materials for educational programs and layouts of floor plans for training sessions. Marketing Drive – Norwalk, CT – 1996 to 2012:

Digital Production Supervisor

Clients: Pernod Ricard, Dannon Yogurt, Novartis, Scotties Tissues, Miller Beer, Gillette, Braun, Krispy Kreme, Unilever, Duracell, M&M Mars, Lea & Perrins, and many more Layout and production for consumer, marketing and promotion agency

• Managed in-house studio team and production freelancers

• Managed, prioritized and organized digital production workflow

• Proactively established and administered efficiency processes and procedures

• Collaborated with creative teams to estimate and budget deliverables and print requirements

• Troubleshoot prepress problems, and identified software and equipment compatibility issues

• Key Achievements:

– Proposed and launched Marketing Drive’s first on-site digital photo studio allowing Marketing Drive to keep 90% of digital photography in-house

Accurate Graphics, Inc. – Norwalk, CT – 1996:

Prepress Technician

• Prepress and layout for print services company

MicroWarehouse, Inc. Norwalk CT – 1994 to 1996:

Digital Specialist

• Photo retouching

• Page layout/print production

Paine Williams, Inc. Wilton CT – 1990 to 1994:

Graphic Artist

SKILLS:

– Adobe Creative Suite: InDesign, Photoshop and Illustrator

– Microsoft Office: Word and PowerPoint

EDUCATION: Bachelor of Science, Marketing

Minor: Psychology

Plymouth State College, Plymouth, NH

REFERENCES: References available upon request.

• Desktop design/mechanical production.

Print publishing, digital imaging and interactive PDFs

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