Office Manager Customer Support
Resume:
KRISTINA WODZINSKI
Iron River, MI *****
906-***-**** - *******@*****.*** - WWW: Bold Profile
PROFESSIONAL SUMMARY
Dynamic Office Manager with a proven track record at Besse Forest Products, enhancing operational efficiency through the implementation of new software systems. Known for exceptional customer support and strong organizational skills, I successfully reduced payroll errors by introducing time-tracking software while maintaining confidentiality and compliance in all processes.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success. SKILLS
• Customer support expertise • Facility operations management
• Organizational skills • Office administration
Excellent customer/guest
relations/communications.
• Drive and ability to work under
pressure.
•
Strong computer skills and knowledge
of many software and online
applications, including Word, Excel,
Adobe, Power Point, Outlook, Word
Perfect, and TimeMatters.
• • Self Motivated.
• Fast learner. Knowledge with most office equipment including; personal computers, fax,
copiers, scanners and printers.
•
High sense of diligence and ability to
effectively multi-task several complex
assignments with deadlines.
•
WORK HISTORY
05/2019 to 10/2023 Office Manager
Besse Forest Products – Baraga, MI
Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
•
Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
•
Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
•
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
•
Managed daily office operations, including scheduling appointments, coordinating meetings, and handling correspondence
•
Developed and implemented efficient filing systems to improve document organization and retrieval
•
Implemented new software systems for project management, resulting in improved team collaboration and productivity
•
Maintained confidential employee records, ensuring compliance with privacy regulations
•
Assisted in the recruitment process by screening resumes, conducting initial interviews, and coordinating candidate assessments
•
Prepared reports on office expenses, budget variances, and operational performance for senior management review
•
Collaborated with IT department to troubleshoot hardware/software issues and ensure smooth functioning of office equipment
•
Negotiated contracts with vendors for office supplies/services to secure cost-effective solutions without compromising quality or service levels
•
Developed standardized procedures for administrative tasks such as travel arrangements, expense reporting, and meeting coordination
•
Provided training to new employees on company policies/procedures as well as proper use of office equipment/software tools
•
Managed relationships with external stakeholders such as clients, suppliers/vendors, contractors/subcontractors in a professional manner
•
Led a team of administrative staff members in achieving departmental goals through effective delegation of tasks
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Increased efficiency within the office by introducing new time-tracking software resulting in a XX% decrease in payroll errors
•
Managed the office budget, tracking expenses and identifying areas for cost-saving measures
•
Implemented new onboarding procedures that reduced training time by XX% while maintaining high-quality standards
•
Collaborated with HR department to ensure compliance with employment laws/regulations and maintain accurate personnel records
•
03/2017 to 03/2019 Finance Manager
Stateline GMC – Iron River, MI
• Reviewed documentation and identified financial discrepancies where applicable. Streamlined month-end close process, reducing time spent on manual tasks and improving data accuracy.
•
Ensured compliance with local, state, federal tax regulations; timely filing of all required documents, mitigating potential penalties or fines.
•
Prepared monthly reconciliation of bank accounts and took corrective actions on deviations.
•
04/2014 to 06/2016 Lodging Office Manager
Ski Brule – Iron River, MI
Lodging Office Manager
- Responsible for selling, booking and maintaining thirty-four rental properties and training staff to do so.
- Hired, trained and scheduled both lodging personnel and housekeeping.
- Identified and resolve problems in a business environment, of several related businesses consistent with overall plans and policies of the organization. Ski Brule, Iron River, Michigan November 2008 - present - Part time employee while working at the Law Office. - Responsible for running cash register. - Work in cafe, rental department and bartend.
- Balance cash register at the end of each day.
04/2006 to 03/2013 Legal Assistant
Polich Tousignant Law Offices – Iron River, MI
Responsible for updating, managing and keeping track of numerous client files, both manually and electronically.
- Responsible for daily billing and monthly invoicing and collection of monies.
- Responsible for answering phones and consulting with clients.
- Responsible for scheduling appointments, court appearances, etc. and organizing and updating calendars.
- Assist in preparation of trials.
- Conduct legal research.
- Gather information in preparation for lawsuits.
- Perform office procedures in the everyday running of a legal office.
- Prepare and interpret legal documents.
- Prepare pleadings, subpoenas, and other legal documents.
- Type memos and correspondence.
- Responsible for ordering office supplies.
- Set up and handled incoming mail and office filing systems. Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
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Handled office scheduling and made notes for deadlines, motions, and other important dates.
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Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
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Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
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01/2002 to 03/2006 Teller
Wells Fargo – Iron River, MI
- Hired as teller; promoted to customer service because of accurateness, pace, and skills. - Maintained appropriate cash limits, cashed checks, established deposits, and issued cashier's checks, cash orders, traveler's checks, money advances and funds transfers. - Cash and check deposits, open new accounts .
- Perform cash management, customer service and balanced cash drawers. EDUCATION
05/1995 High School Diploma
West Iron County - Iron River
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