IT Consultation Agent

Michael Breidenbach

*******.*************@*****.*** 484-***-**** http://linkedin.com/in/mbreidenbach SUMMARY

Detail-oriented Helpdesk Technician with hands-on experience in troubleshooting Windows 10/11, macOS, and enterprise IT tools. Proficient in resolving software, hardware, and network issues while delivering excellent customer service. Experienced in ticketing systems, user account management, and IT support workflows. Currently pursuing CompTIA A+ certification to enhance technical expertise.

TECHNICAL SKILLS

Customer Service Management, Windows 10 & 11, MacOS, iOS, Onboarding & Client Support, Problem-Solving & Conflict Resolution, Time Management & Multitasking, Ticketing Systems: Nova, Repair Workbench, GSX, Google Suite, Zoom, Active Directory, Google Workspace, Slack

PROFESSIONAL SKILLS

Exceptional Communication, Engaging Personality, Multi-Tasking, Quick Learner, Strong Client Relations, Positive Attitude, Excellent Work Ethic, Empathy, Excellent Customer Service, Time Management, Attention to Detail PROFESSIONAL EXPERIENCE

Geek Squad, Best Buy, Illinois — IT Consultation Agent October 2023 – April 2025

• Provide expert troubleshooting and support for a wide range of hardware and software issues, assisting clients both in-store and remotely.

• Deliver high-quality customer service by actively listening to clients’ needs, resolving their technical problems efficiently, and ensuring satisfaction.

• Manage the setup and installation of various technology products, including computers, networks, and home automation systems.

• Educate clients on technology use, best practices, and cybersecurity measures to enhance their understanding and security.

• Utilize ticketing systems to track, prioritize, and resolve support requests in a timely manner.

• Work closely with team members to share knowledge and improve processes, leading to a more efficient support workflow.

• Create and maintain detailed documentation of support processes, technical issues, and resolutions to improve team knowledge base.

The Capital Grille, Illinois — Bartender/Server October 2023 – Present

• Foster a welcoming atmosphere by engaging with guests, ensuring their needs are met promptly and effectively.

• Accurately process orders and manage customer requests, demonstrating strong attention to detail and multi-tasking abilities.

• Resolve customer issues efficiently, utilizing strong communication skills to maintain satisfaction and enhance the dining experience.

• Develop in-depth knowledge of menu items and beverages, providing personalized recommendations to enhance customer satisfaction.

• Work closely with kitchen and waitstaff to ensure seamless service, highlighting strong teamwork and collaboration skills.

• Thrive in a fast-paced setting, demonstrating the ability to remain calm and focused while managing multiple tasks simultaneously.

• Implement effective upselling strategies, contributing to increased revenue while ensuring a positive guest experience.

Desert Mountain Golf Club, Arizona —Bartender/Server April 2021 - July 2023 New York Life and North American Senior Benefits, Pennsylvania — Insurance Broker October 2016 - April 2020 Rivercrest Golf Club, Pennsylvania — Bartender/Server November 2014 - April 2021 Landis Bros Inc, Pennsylvania — Warehouse worker September 2013- November 2014 Olive Garden, Pennsylvania — Server/Bartender February 2012- December 2013 EDUCATION

The Pennsylvania State University - B.S. in Communications/Broadcast Journalism, Minor in Sociology

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