Customer Service Front Desk
Resume:
Esdras Marcano
1-786-***-**** **************@*****.*** ***********@******.***
Professional Summary
Dedicated and detail-oriented professional with over 5 years of experience in the automotive, logistics, and customer service industries. Skilled in warehouse operations, automotive parts sales, and front desk operations. Recognized for strong organizational abilities, a proactive work ethic, and a commitment to delivering top-tier service. Bilingual in English and Spanish with hands-on experience in both retail and warehouse environments.
Key Skills
• Inventory Management & Control
• Automotive Parts Sales & Customer Service
• Forklift & Warehouse Equipment Operation
• Order Fulfillment & Documentation
• Front Desk & Administrative Support
• POS & Inventory Management Software
• Fluent in English and Spanish
• Teamwork & Interpersonal Communication
Professional Experience
Customer Service Representative / Warehouse Associate – NAPA Auto Parts
Miami, FL March 2022 – January 2024
• Assisted customers with automotive part inquiries, processed orders, and provided exceptional service in-store and over the phone.
• Maintained accurate stock levels through scanning and restocking procedures.
• Picked and packed parts for delivery and counter orders, consistently meeting order quotas.
• Delivered parts to commercial clients and maintained positive customer relationships.
• Conducted daily inventory checks and supported warehouse organization.
Order Selector – Gordon Food Service
Miami, FL January 2024 – December 2024
• Selected and prepared customer orders accurately using forklifts and scanning equipment.
• Maintained efficiency in warehouse operations and ensured accurate dock placement for shipments.
• Replenished inventory and performed equipment checks for safety compliance.
Front Desk Associate – 24 Hour Fitness
Doral, FL February 2024 – December 2024
• Greeted and assisted gym members, managed guest check-ins, and provided facility information.
• Maintained a clean and organized lobby area while enforcing gym policies.
• Handled daily administrative tasks and ensured smooth front desk operations.
Parts Specialist – O’Reilly Auto Parts
Miami, FL September 2022 – March 2023
• Assisted retail and wholesale customers with parts selection and service support.
• Handled phone, online, and in-person inquiries to resolve issues quickly and professionally.
• Performed cycle counts and inventory audits to maintain product accuracy.
Sales Associate – AutoZone
Miami, FL January 2019 – August 2021
• Stocked shelves, scanned inventory, and unloaded deliveries efficiently.
• Assisted customers with automotive product purchases and recommendations.
• Operated POS systems and contributed to in-store merchandising and organization.
Education
High School Diploma
America Worldwide, Miami, FL — June 2018
Certifications
• Forklift Operation
• Automotive Parts Specialist
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