Supply Chain Project Management
Resume:
CURRICULUM VITAE OF THOBILE SHANDU
No *** Dane road, Austin view Midrand
**************@*****.***
PERSONAL DETAILS:
Surname : Shandu
Identity Number : 761-***-**** 08 3
Driver’s License : 40470004HGP1
Gender : Female
Marital Status : Single
Nationality : South African
State of Health : Good
Languages : IsiZulu and English
EDUCATIONAL DETAILS:
Last School Attended : Kwa Mgaga High School
Highest Std. Passed : Matric Certificate
Year Completed : 1994
Subjects Passed : English, Afrikaans, Zulu, Biology and Geography
TERTIARY EDUCATION
Name of Institution : IT Intellect Creating Intellectual Capital Courses attended : Word 2007 L1 (09 May 2010)
Microsoft Excel 2007 Level 1(14 May 2010)
Excel 2007 Level 2 (11 June 2010)
Name of Institution : Varsity College
Course attended : IIE Supply Chain and Logistics Management PROGRAMME CONTENT
Supply Chain Management
• An introduction to managing operations across the supply chain.
• Operations and supply chain strategies.
Foundations of Operations Management
• Managing processes and capabilities.
• Product and process innovation.
• Manufacturing and service process structures.
• Managing quality.
• Understanding inventory fundamentals and lean systems. Integrated Relationships across the Supply Chain
• Customer Management.
• Supply Management.
• Logistics Management.
Planning for Integrated Operations across the Supply Chain
• Demand planning: forecasting and demand management.
• Sales and operations planning.
• Independent demand inventory planning.
• Materials and resource requirements planning.
Managing Change in Supply Chain Operations
• Project Management.
• Evolving business models and change drivers in the supply chain. Name of Institution : Varsity College
Course attended : Project Management
PROGRAMME CONTENT
Project management foundations and principles.
Project identification and selection.
Project proposals.
Project planning
Project software and tools.
Project resource utilisation.
Project schedule development.
Projects costs and budgets.
Project risk management.
Project coordination and documentation.
ADDITIONAL INFORMATION:
Computer literacy : Ms Word, Ms Excel, Ms PowerPoint, Ms Outlook, Internet Explorer
Personal Attributes
and Skills : Strategic thinker with good interpersonal skills. Innovative, decisive and persuasive
Excellent networker and a good listener
Work well under pressure
Good in problem solving
Attention to detail
Flexible
Outstanding verbal and written communication
Deadline and goal orientated
Very Assertive and Productive
I am a self starter
Always willing to embrace change
Team worker
Community Service : Project Facilitator for Independent Project Trust (At High School)
EMPLOYMENT HISTORY
Name of Company : Pathteq QPL
Position Held : Sales Consultant
Duration : August 2024- Current
Responsibilities
• Identify and qualify sales leads and prospects through research, networking, and referrals, targeting individuals or businesses with potential interest or need for products or services.
• Conduct client consultations, needs assessments, and discovery sessions to understand client requirements, preferences, and objectives, uncovering pain points and opportunities for value-added solutions.
• Present and demonstrate products or services to clients, highlighting features, benefits, and value propositions, and addressing client questions, objections, and concerns to build trust and credibility.
• Customize solutions and proposals based on client needs, budget constraints, and business goals, tailoring offerings to meet specific requirements and deliver maximum value and ROI.
• Provide expert advice, recommendations, and guidance to clients on product selection, configuration, and implementation, offering insights, best practices, and industry expertise to support decision-making.
• Collaborate with internal teams, including sales, marketing, product development, and customer support, to coordinate efforts, address client needs, and ensure seamless delivery of solutions and services.
• Negotiate terms, pricing, and contracts with clients to close sales and secure commitments, ensuring profitability and customer satisfaction while adhering to company policies and pricing guidelines.
• Follow up with clients, leads, and prospects in a timely manner, nurturing relationships, overcoming objections, and persuading clients to take action through effective follow-up and follow-through.
• Maintain accurate records of sales activities, client interactions, and sales transactions, documenting details, feedback, and outcomes for reporting, analysis, and future reference.
• Stay updated on product knowledge, market trends, competitor activities, and industry developments, participating in training programs, seminars, and professional development activities to enhance expertise.
• Attend industry events, conferences, and trade shows to generate leads, network with potential clients, and stay informed on market opportunities and customer needs.
• Conduct competitive analysis and market research to identify market trends, customer preferences, and competitive positioning, informing sales strategies and product development efforts.
• Provide feedback and insights to sales management and product development teams on client needs, market trends, and opportunities for product enhancements or innovation.
• Uphold ethical standards and compliance with sales policies, regulations, and industry guidelines, ensuring transparency, honesty, and integrity in all sales interactions.
• Achieve sales targets, quotas, and KPIs set by management, consistently meeting or exceeding performance goals to drive revenue growth and business success.
EMPLOYMENT HISTORY:
Name of Company : Johnson& Johnson Medical Company Position Held : Customer Service Agent
Duration : 1ST of June 201 current
Responsibilities
• Manage all customer emails and telephone calls within the required response times.
• Process all customer orders within 24 hours to meet customer’s SLA and expectations.
• Enter all transactions accurately first time and ensure delivery of product within time frames as stipulated by the customer to meet customer expectations.
• Ability to prioritize and plan daily workload to meet customer expectations and departmental goals and objectives.
• Ensure good document management and adherence to all document control regulations.
• Develop strong relationships with customers and provide positive and professional customer service and support.
• Respond to customer’s enquiries and manage disputes within the required response time. Use initiative and be proactive in resolving customer queries promptly. Seek assistance from Team lead when needed to determine appropriate solution.
• Utilize all customer & external third-party systems/ portals as required in order to perform daily duties.
• Foster strong relationships with Sales and Marketing, Finance, Supply Chain, Logistics and Warehouse staff.
• Collaborate with colleagues and ensure cross skilling and best practice sharing on a continuous basis.
• Assist with supplying data for daily/weekly/ monthly management reports as required.
• Establish a professional image on behalf of the department and company.
• Attend all relevant training sessions as required and develop skill sets and knowledge.
Name of Company : Ascendis Health (Nimue Skin)
Position Held : Sales Coordinator
Duration : 1ST September 2017- current
Responsibilities
• Receive orders from clients and reps and load/invoice on the system (Sage Evolution)
• Receive and attend to calls, emails and faxes from customers.
• Attend to internal colleague’s queries and give prompt feedback.
• Develop and maintain a healthy customer relationship.
• Release backorders from previous orders loaded
• Run sales report
• Constant communication with Finance in terms of payments & queries
• Communicate queries timeously and efficiently to the relevant people.
• Adhere to company’s SOP at all times.
• Ensure that all orders are captured accurately and within the expect time.
• Ensure that the customers are kept satisfied.
• Meet all deadlines at all times.
• Perform all administration duties required by the department.
• Liaise with the warehouse on delivery instructions of orders
• Doing quotations for customers
• Credits and ensuring timeous payment of accounts Name of Company : Ascendis Health (The Scientific Group) Position Held : Purchasing Coordinator
Duration : 1ST April 2012- 31ST August 2017
Specialist in the Ordering : Medical, Bioscience, Clinical, Service Products Responsibilities
• Order stock from local and overseas suppliers
• Making sure that that all fields are filled on the indent before placing the order on JDE
• Manage import shipments with forwarding agent
• Constant communication with local and overseas suppliers
• Always go the extra mile.
• PO maintenance
• Following up on all orders (ETA) and updating dates on the system for promised delivery dates
• I check and sign clearing instructions
• Generate (LOA) letter of authority for forwarders when they have to clear our shipments
• Maintaining a good relationship with supplier and forwarders
• Arranging with the most affordable forwarder to collect shipment
• Liaising with sales coordinators and Product managers
• Costing stock in our system
• Running reports for open orders on JDE system to balance stock
• Opening new vendors upon receipt of all relevant documents (suppliers) on the system
• Make sure that freight charges are correctly allocated
• Constant communication with Finance in terms of payments & queries
• Communicate queries timeously and efficiently to the relevant people. Name of Company : The Scientific Group
Position Held : Service Coordinator (Pumps Division) Duration : 1ST -31ST March 2012
Responsibilities
• Logging calls for hospitals with our service technicians (Repair Request)
• Follow- up with hospitals if their queries having attended to.
• Doing quotations for customers
• Loading job cards on the system
• Invoicing
Name of Company : Adcock Ingram (The Scientific Group) Position Held : Admin Clerk (Warehouse)
Duration : 1ST September 2008 – 28 February 2012
Responsibilities
• Execution of full clerical functions
• Taking minutes in our unit meetings
• Ordering and maintaining of stationery
• Credits and ensuring timeous payment of accounts
• Processing purchase orders on JD Edwards system
• Branch transfers of stock on JD Edwards system
• Creating new stock item codes on the system
• General office administration and filing work
• Typing of reports, presentations and correspondence Name of Company : Adcock Ingram (Aeroton)
Position Held : Assistant Secretary to CEO Contract in preparation for a Baxter Congress
Duration : 1STMarch- 30TH August 2008
Responsibilities
• Booking international flights for doctors coming to the Congress
• Booking accommodation
• Prepare presentations for the CEO
• Organize meetings
• Order and balance stationery
• Take minutes In meeting
• Data capturing
• Filing
Name of Company : Liberty Life
Position Held : Financial Advisor/ Sales Consultant Duration : September 2007 –March 2008
Responsibilities:
• Full client liaison and financial advisory duties
Name of Company : Direct Channel Marketers
Position Held : Sales Agent – Call Center
Duration : April 2007 - August 2007
Responsibilities:
• Data Capturing
• Telesales of insurance policies and airtime
Name of Company : Capstone 1436 cc.
Position Held : Frontline Secretary
Duration : January 2006 – March 2007
Responsibilities:
• Full Reception duties
• Data Capturing
• Customer and Supplier liaison
• Debtors invoicing and reconciliation
• Handling petty cash, ordering & controlling stationery
Name of Company : Mozo Debt Collecting cc.
Position Held : Assistant Administrator
Duration : 2005 (1month assignment) August
Responsibilities:
• General Administration duties
• Attending to customer queries
• Reception duties
• Assisting with stock take
Name of Company : Wimpy Pavilion Durban
Position Held : Waitress
Duration : 2000 - 2003
Responsibilities:
• Full waitress duties
• Assist with Cashier duties when needed
Name of Company : Durban Playhouse
Position Held : Assistant Librarian
Duration : 1995 - 1998
Responsibilities:
• Customer liaison
• Assist librarian with general duties
REFERENCES
Name of referee : Miss Lindea Breeusma
Position : Managing Director
Contact Number : o11 314 0048
Name of referee : Miss Virginia Mogaki
Position : Customer Service Team Lead
Contact Number : 076-***-****
Name of referee : Mr. Barnard van der Westhuizen
Position : Purchasing Manager
Contact Number : 084-***-****
Name of referee : Miss Bianca Moore
Position : Service Supervisor
Contact Number : 076-***-****- (087-***-****
Name of referee : Mr. Joseph Munyai
Position : Warehouse Supervisor
Contact Number : (081*******) – (087-***-****
Name of referee : Miss Isabel Birkenstock
Position : Divisional Secretary
Contact Number : (011-***-****
Name of referee : Miss Lindy Ditle
Position : Manager at Liberty Life
Contact Number : 082-***-****
Name of Referee : Mr. Joel Koporo
Position : Team Leader for Direct Channel Marketers Contact Number : 072-***-****
Name of Referee : Mrs. N Shelembe
Position : Director for Capstone 1436 cc.
Contact Number : 082-***-****
Name of Referee : Miss Hlengiwe Shange
Position : Administrator for Mozo Debt Collecting cc Contact Number : 072-***-****
Name of Referee : Mr. Falithenjwa Mkhize
Position : Manager for Durban Playhouse
Contact Number : 082 746 954
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