Customer Service Loss Prevention

LaMarcus Ellis-Payne

Boston, MA ***** • 857-***-**** • ***********@*****.***

Professional Summary

Dynamic professional with a proven track record in enhancing customer satisfaction and safety standards, notably at Target. Skilled in loss prevention strategies and exceptional customer service, demonstrating strong communication and decision-making abilities. Achieved significant improvements in workplace safety and customer repeat business, leveraging expertise in cash handling and management.

Skills

• Employee Onboarding • Workplace safety

• Loss prevention strategies • Store operations

• Decision-making capacity • Customer service

• Cash handling and management • Cash Handling Expertise

• Store opening and closing • Time management

• Strong Communication Skills

Work History

Cashier/Assistant Manager, 06/2024 to 02/2025

Plaster Funtime – Dedham, MA

• Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter. Assisted in inventory management tasks, ensuring optimal stock levels and minimizing product loss due to expiration or damage.

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Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.

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• Built positive relationships with customers to increase repeat business. Security Officer, 09/2024 to 12/2024

Target – Boston, MA

Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

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• Acted quickly during emergency situations to reduce opportunity for damage and injury. Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

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Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.

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Community Service Worker, 10/2023 to 06/2024

Heal Boston – Boston, MA

• Responsible for preparing and distributing school supplies for families in the community.

• Prepared and distributed food to families in need. Assisted individuals in developing and achieving personal goals by providing guidance and support.

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Grocery Stock Clerk, 08/2021 to 12/2023

Stop & Shop – Boston, MA

Maintained safety standards in aisles, promptly addressing spills or hazards to prevent accidents or injuries.

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Prioritized tasks during high-traffic hours, ensuring shelves remained stocked and well-organized despite increased customer volume.

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Optimized end cap displays to highlight seasonal items or special promotions, driving increased sales for key products.

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Maintained product knowledge to better assist customers with dietary restrictions, preferences, or inquiries about specific items.

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Camp Counselor, 06/2021 to 08/2021

YMCA of Dorchester – Boston, MA

• Worked with children of varying age, interest, skill, and developmental levels. Ensured camper safety by enforcing camp rules, supervising group activities, and responding promptly to incidents or concerns.

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• Led groups of children safely through variety of camp activities. Acted as a positive role model, demonstrating strong leadership skills and exemplifying the camp''s core values.

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• Assisted in preparing meals and snacks to provide nutritional needs to campers. Education

High School Diploma: 06/2024

TechBoston Academy - 9 Peacevale Rd, Boston, MA 02124

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