Customer Service Quality Assurance
Resume:
James Smith
Morrisville, NC *****
****************@*****.***
To obtain a challenging and rewarding position with opportunities to enhance my skills; focusing on the values of professionalism, teamwork and customer service as well as progression. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Forklift operator
MJ Morgan Group
June 2018 to Present
Responsible for safe and efficient use of the forklift. Multitask and establish priorities as required for adequate job performance. Maintain and demonstrate organization in a changing environment Exhibit initiative, responsibility, and flexibility Locating, relocating, moving, counting and loading merchandise. Shipping/receiving
Inventory control
Quality assurance
Timely shipments
Accurate transactions
Productivity measurements met
Order picking
Porter
Mantinace
October 2018 to July 2020
Assist residents with maintenance Issues
Assist with Housekeeping Issues
Machinist
Curtis Bay Energy
June 2017 to May 2018
Disintegrate Bio waste
Loaded/Unloaded trucks packed with Bio waste to a conveyor belt to be disintegrated. Operated the forklift
Environmental Services Supervisor
Broadway Services Inc
October 2015 to November 2016
Direct supervisor over 15 Housekeepers.
Make sure Housekeepers had supplies.
Put clean rooms into the Bed system.
Walk the hospital units to make sure all housekeeping issues where taken care of. Talk to patients and family members about how I can help them, if they had complaints. Did daily assignment schedules and end of shift reports. Cleaned and organized the supply and stock room.
Trained other oncoming supervisors.
Attended daily morning bed meetings and end of shift meetings. Housekeeping Team Leader
Duke University Medical Center
June 2000 to January 2015
Supervised 16 housekeeping staff members.
Ensure cleanliness thru out the entire Hospital especially in surgical rooms, triage rooms, patient rooms, bathrooms and family rooms.
Assist staff with environmental services.
Inventory and stock cleaning supplies.
Completed a daily task sign off list to ensure that the environmental services for that day was completed. Respond to patients complaints in a timely fashion and ensure that the patient is satisfied with the outcome.
Document and report all incidents with any staff members and followed hospital rules, regulations, policies and procedures at all times.
Special Training Skills:
Basic First Aid
Customer Services
Employee and Patient Relations
Education
Associate's in Business Management
North Carolina State University
August 1995 to May 1998
High school diploma or GED
Skills
• Environmental Services
• Shipping & Receiving
• Time management
• English
• Customer service
• Custodial experience
• Cleaning
• Warehouse Experience
• Restaurant experience
• Leadership
• Guest services
• Landscaping
• Supervising experience
• Packaging
• Forklift
• Computer skills
• Heavy lifting
• Assembly
• Customer service
• Porter experience
• Leadership
• Quality assurance
• Hospital experience
• Hospitality
• Warehouse experience
• Quality control
• Assembly line
Certifications and Licenses
Driver's License
Forklift Certification
Pallet Jack Certification
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