Customer Service Health Care

FRANK J. KOHORST

Cincinnati, OH ***** 513-***-**** ********@****.***

linkedin.com/in/frank-kohorst-8230b8167

LOGISTICS SUPERVISOR

HEALTH CARE SUPPLY FULFILLMENT

Dedicated, reliable, and customer-focused professional with demonstrated skills in customer service and time management. Experience in working in challenging environments to provide customer-focused resolutions. Skilled at helping teams to meet their target to provide customers with the best experience.

CORE COMPETENCIES

Order Fulfillment Team Supervision Courier Service Conflict Resolution Troubleshooting

Cycle Count Customer Service Supplier Relations Operations Management

PROFESSIONAL EXPERIENCE

QUEST DIAGNOSTICS May 6, 2024 -March 6, 2025

Contract employee – offered the position to manage the client supply receiving processes and activities in the new site in Jacksonville, Florida

Responsible for training new employees in all aspects of the material distribution department.

Responsible for transferring all of the inventory between the old site and the new location.

Assist with the opening and setting up the material distribution area.

Responsible for setting up and labeling the flow racks for the assembly area.

HOXWORTH BLOOD CENTER

Donor Relations Coordinator June 26, 2003 – April 26, 2024

Responsible for all activities in the reception area (e.g., blood donor center/mobile operations or classroom), including greeting and assisting the donors, computer data entry and processing telephone calls.

Assist with opening and setting up activities of the registration area.

Communicate directly with donors, following customer service guidelines.

Assist with and manage donor flow to enhance the donor experience.

Reschedule donors for future blood donation according to a specific benchmark to be determined by the organization

QUEST DIAGNOSTICS

Quest Diagnostics acquired Lab One, which included previous acquisitions involving The Health Alliance and Jewish Hospital Laboratories.

Regional Client Supply Fulfillment Center – Supervisor, (Quest Diagnostics) April 2002 – December 2022

Directed the overall operations management of the regional client supply fulfillment center and its employees, including training, safety, work assignment, schedules, performance, time record administration, time off and attendance.

•Oversaw the client supply order fulfillment processes and activities managed throughout the Great Lakes Region.

•Held accountability for providing customer service excellence both internal and external.

•Communicated with suppliers to ensure materials are shipped properly and on time.

•Travelled extensively to train 50 + Quest employees per month on Peoplesoft order entry software.

Operations Supervisor – (Lab One, Health Alliance & Jewish Hospital) January 1981 – April 2002

•Established and implemented a courier service which serviced 2,300+ physicians in the Tri-State.

•Developed and coordinated a maintenance program for a fleet of 69 vehicles.

•Resolved problems pertaining to the procurement and distribution of client supplies.

•Researched and corrected discrepancies in monthly operating statements and expenditure analysis reports to ensure our department met our monthly budget targets

EDUCATION

Bachelor of Science (BS)

UNIVERSITY OF CINCINNATI

Administrative Management

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