Call Center Social Media

Shameekha Shukur

Sterling Heights, MI

궭궮 248-***-**** 귗귘귙귚귛 *********.******@*****.***

꺪꺫 LinkedIn: shameekhashukur

Objective

Detail-oriented professional with a strong track record of contributing to management teams, delivering effective solutions, and driving long-term success. I am looking forward to leveraging my skills and experience to make a meaningful contribution to your organization. Work Experience

Call Center Agent (Seasonal)

Connexus Resource Group · Remote

April 2025 – Present

Answering inbound customer calls related to Kentucky Derby betting

Providing clear and accurate information about procedures, odds, and account support

Handling inquiries with professionalism, enthusiasm, and attention to detail

Escalating priority issues to management and following up on complex cases

Accurately recording all customer interactions using internal systems

Ensuring every caller receives a positive, friendly experience Career Break – Travel

Sylhet, Bangladesh

May 2024 – March 2025

Took time for personal development and international travel

Gained cross-cultural communication skills and adaptability through immersive experiences abroad

Call Center Agent (Part-Time)

Victory Phones, LLC · Remote

February 2024 – April 2024

Handled inbound/outbound customer calls with professionalism and empathy

Delivered timely resolutions, improving customer satisfaction

Gained hands-on experience in call center platforms and remote communication tools Marketing & Social Media Coordinator

Detroit Eatery, Royal Oak & Detroit, MI

September 2023 – February 2024

Developed and executed marketing strategies to build brand recognition

Researched marketing trends and created digital content

Managed social media accounts and responded to customer inquiries Assistant Teacher

Tutor Time, Sterling Heights, MI

August 2023 – September 2023

Supported daily lesson plans and student engagement

Supervised children during learning and playtime

Maintained a nurturing, clean, and safe classroom environment Structural Administrator

Pink Energy, Troy, MI

January 2022 – September 2022

Reviewed home project photos and flagged structural issues

Coordinated with designers to ensure accurate solar drawings

Managed reports, documents, and Salesforce data

Interconnection Specialist

Power Home Solar, Troy, MI

June 2021 – January 2022

Managed solar project submissions and client databases

Handled application processes and issue resolution

Used Salesforce for documentation and workflow optimization Fulfillment Center Associate

Amazon Logistics, Hazel Park, MI

August 2020 – May 2021

Scanned and stored packages in designated locations

Maintained inventory accuracy and adhered to safety protocols

Contributed to a fast-paced, team-oriented work environment Intern

Prime Bank Limited, Sylhet, Bangladesh

January 2017 – April 2017

Handled customer queries and account openings

Processed cash transactions and maintained accurate registers

Supported the bank’s customer data management system Education

Metropolitan University, Bangladesh

Master of Business Administration (Major: Human Resource Management) May 2017 – January 2019

Bachelor of Business Administration (Major: Finance & Banking) January 2013 – May 2017

Skills

Salesforce CRM: Data entry, workflow tracking, and reporting

Microsoft Office: Advanced Excel, Word, and PowerPoint

Adobe Suite: Graphic design and content creation

Project Management: Cross-functional collaboration in solar projects

Social Media Marketing: Strategy, content, and analytics

Customer Service: Call center and in-person communication

Contact this candidate