Senior Living Assisted

phone 443-***-****

email **********@*****.***

Suzanne E. Bartley

Summary: Energetic and enthusiastic individual who has dedicated her professional career helping individuals both geriatric and with disabilities. Over twenty-three years I have sharpened my skills in coordinating services to improve quality of lives of many individuals.

Professional Experience

Marketing/ Sales

Over twenty years experience marketing Senior Living

Presented information in various settings such as governmental meetings/ forums, community gatherings and one on one meetings

Conducted weekly/ monthly contacts to referral sources

Cold called different organizations about services, both in person and over the phone

Successfully filled assisted livings where I was employed at least 90% and most recently Arden Courts of Pikesville we have at budgeted census or above since Jan.2016. Also, Arden Courts has been at least 96% or filled at capacity since Feb. 2019.

Collaborated with marketing team to find new ways of attracting new patients and referral sources

Successfully developed Marketing Action and Development Plans

Marketed programs with limited resources

Supervisory/ Leadership

Interpreted state and federal regulations and created policies to ensure we were meeting the regulations

Participated on round table discussions with the Office of Health Care Quality on upcoming regulations for Assisted Living and Residential Service Agencies in the state of Maryland

Worked with the interdisciplinary team on all QAPI projects to ensure high quality of service

Directly supervised all staff including nurse practitioners, LPNs, Resident Assistants

Worked with physicians in both the treatment of residents and as consultants

Motivated nine very strong-willed individuals to come together to work as a team

Interviewed and processed all new employees

Implemented and created policy and procedures for both residents and employees

Created protocols for the management team and employees to follow

Trained new staff and was responsible for their orientation and education

Confidently counseled, disciplined staff and when all else failed terminated staff

Authored several grants for funding to off set what residents were unable to pay

Maintained multiple programs and locations for DDA and Assisted Livings while ensuring we were survey ready.

Developed policy and procedures for multiple assisted livings while managing a specific location

Composed new forms to help manage and analyze data

Collaborated in workgroups to implement several processes such as credentialing and third- party billing

Office Management/ Clerical

Managed financial aspects such as monthly and quarterly taxes, monthly and quarterly reports governing agencies

Over twenty years in collecting revenue and accounts payable processing

Over twenty years’ experience in completing agreements and vendor contracts

Managed financial aspects of multiple programs totaling in the hundreds of thousands of dollars

Assisted in the development of budgets averaging in the half of million-dollar range

Over twenty years’ experience processing payroll from different communities as departments

Researched market prices to make sure we were competitive

Efficient in computer programs such as Microsoft Office Package, Internet/E-mail

Competent in the use of both PC and MAC hard ware systems

Communicated with insurance companies including long term care insurance as well as Medicaid and Veterans Administration

Assessment and Intake

Over twenty, years assessing individuals’ income and every day needs such as ADL’s, medical and social needs to determine level of care eligibility

Worked with prospective families and residents during the assessment and move in process

Organized and ran care plan meetings when there were changes in the resident needs

Case Management/ Coordination of Services

Oversaw both the client’s medical needs and financial needs

Advocated for the Residents’ rights

Over fourteen years experience working with both individuals and families

Twenty years experience case managing residents and their health care needs

Assisted residents when they decided to move from the Assisted Living facilities ensuring that all needed services were in place

Engaged residents in the communities by ensuring independent outing times and group outing times

Coordinated all services for the residents from medical to social appointments

Collaborated with agencies such as the physician groups, home health agencies, residential service agencies to ensure to residents have a healthy recovery as people were discharged from the hospital

Facilitated group discussions, support groups,

Participated and facilitated team meetings to discuss resident changes

Employment History

Cypress Creek Assisted Living (62 Bed) Executive Director Severna Park, MD 2023-present

Seaton Towson Assisted Living (80 Bed) ED/ Business Office Manager Towson, MD 2023-2024

Inspirations Memory Care (32Bed) Executive Director Linthicum MD 2018 -2023

Personal Home Care Business Development Exec. Owings Mills, MD 2016-2018

Arden Courts Marketing Director Pikesville, MD 2015-2016

Shangri-La Senior Living Assisted Living Manager Catonsville, MD 2014-2015

Glen Meadows Retirement Community Director of Residential Services Glen Arm, MD 2008-2014

Kris-Leigh Assisted Living Asst. Exec Director, Director Severna Park, MD 2004-2008

Education

Montessori Dementia care Professional International Dementia Council Sept. 2022

Certified Dementia Practitioner Certification National Dementia Coalition Aug. 2016

Serve Safe Certification Feb. 2015

Five-hour Dementia Train the Trainer Alzheimer’s Association Dec. 2006

Assisted Living Manager Certification Maryland Dec. 2004

End of Life Care Geriatric Interest Network Oct. 2002

Personal Care Home Admin License Department of Public Welfare Sept. 2001

B.S, Health Service Administration Slippery Rock University 1991-1995

with minors in Marketing / Business Mgt

and Human Development

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