Systems Administrator Team Leader
Resume:
Darren A. Coles
Phone: 240-***-****
Email: *********@*****.***
Summary: A systems administrator with over 20 years of experience in diagnosing and resolving technical problems in a multi-user environment. I have worked directly with Presidents, VPs, Chiefs, and Directors. I have supported over 1000 end-users, providing hardware and software problem resolutions. I have supported and participated in several activities at the COOP site. Advanced knowledge of Windows 10/11, Microsoft Office, and Microsoft Outlook Exchange e-mail client 2010, Share Point, Service Now, MAC OS, Internet access and Data Storage.
Experience:
Native Hawaiian Veterans – (April 2019 – current) – FT (40+)
Position: Desktop Technician V (Team Leader)
Responsibilities include:
Motivate team to complete request in a timely manner
Manage time and attendance of team members
Manage the devices at the Continuity of Operations site
Essential onsite support person during COVID19
The point person for the disaster recovery facility
Manage the additions and changes of users and computers in Active Directory
Troubleshoot and support Windows 10/11 OS
Generate and complete tickets using Service Now
Manage the installation of email software to handheld devices
Provide 24/7 support for MaaS360
Use System Center Configuration Manager to apply updates
Recover user accounts and laptop security profiles
Install, configure, maintain, monitor, and support internal and external client’s IT infrastructure including servers, routers, switches, firewalls, wired and wireless networks (802.11), servers, laptops, printers, remote access points
Support existing security policies and procedures, as well as the creation and implementation of new security procedures
Support AV requests by the user, using the Zoom, Go to Meeting and Teams apps
Manage telecom request
Chenega Technical Innovations – (December 2015 – April 2019) – FT (40+)
Position: Systems Administrator V
Responsibilities include:
Promoted to team lead in April 2018
Motivate team to complete request in a timely manner
Manage time and attendance of team members
Manage the additions and changes of users and computers in Active Directory
Troubleshoot and support Windows 7/10 OS
Generate and complete tickets using Service Manager Console
The point person for the disaster recovery facility
Manage the installation of email software to handheld devices
Provide 24/7 support for MaaS360
Use System Center Configuration Manager to apply updates
Recover user accounts and laptop security profiles
Install, configure, maintain, monitor, and support internal and external client’s IT infrastructure including servers, routers, switches, firewalls, wired and wireless networks (802.11), servers, laptops, printers, remote access points
Support existing security policies and procedures, as well as the creation and implementation of new security procedures
Support AV requests by the user, using the Go to Meeting and Web Ex apps
Manage the devices at the Continuity of Operations site
Healthy Directions - (1990 -2015) – FT (40+)
Positions: Sr. LAN Administrator, Project Manager, Fulfillment Manager, Asst. Data Entry Manager
Responsibilities include:
Manage data entry team of 30 employees
Motivate team to meet monthly goals
Project manager for several project teams
Troubleshoot and support Windows Sever 2003-2008 OS, Active Directory, MS Exchange, Win XP/7, and Share Point in a 500 plus user environment
Resolve day-to-day issues relating to local area network access, e-mail application, external vendors, in-house and off-the-shelf applications
Generate and complete tickets using Revelation helpdesk
Manage email accounts on exchange server 2010
Install new printers to network and end-users
Setup email account on personal hand held devices
Build, image and upgrade desktops and laptops for new and current employees
Manage the addition, deletion, and changes of users to the corporate email system
Manage the addition, removal, and changes of organizational units, users and computers in Active Directory
Implement and managed group policies in Windows 2008, 2012 server environment
Create new GPOs and ongoing maintenance of current policies
Manage backup tapes and restoration process using Arc Serve/ Symantec Backup Exec 2008-2012
Administer updates using Windows Server Update Services
Recorded helpful knowledge base documents
SOFTWARE SKILLS
Zoom
MS Office products, MS Project, MS Front Page
Paint Shop Pro, Photo Shop,
Share Point
WSUS
Revelations
Bison Support
Service Now ticketing system
Service Management Console
SCCM
MaaS360
McAfee Security software
EDUCATION
2012 – 2017: DeVry University - Associates Degree Computer Science/ Network Admin.
2016: CompTIA A+ Security course
2008: A+ Boot Camp, Network+ Boot Camp
2006: Windows XP Certificate from Learning Tree International
1982 – 1985: William Fleming High School
Public Trust Clearance 2015
REFERENCES AVAILABLE UPON REQUEST
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