Special Projects Sales Support
Resume:
Heather Jameson
Montgomery, AL *****
**********@*****.***
Authorized to work in the US for any employer
Work Experience
Account ManagerSanitech janitorial services-Montgomery, AL
November 2019 to Present
Oversee janitorial cleaning teams and ensure the completion of tasks in multiple commercial/industrialbusinesses through the tri-county area.Coordinate/facilitate special projects including post construction clean up, move out / in cleanings,Quarterly deep cleanings etc.Develop and facilitate all New Hire Orientations and trainings to ensure employees have a clearunderstanding of the expected "Standard of Clean".Stay up-to-date on federal standards to ensure the company's continued compliance with OSHA to includeannual refresher trainings for all employees.Fill- in in event of unfilled positions to cut costs for employer.Act as key holder for all assigned accountsHave a working knowledge of the equipment and how it works (backpack and hand held foggers for covid19 disinfection, floor scrubbers, buffers ect)Have a clear understanding and working knowledge of the chemicals being used.Provided regular updates on account performance and market trends to senior managementServed as the main point of contact for all client inquiries and issue resolution Closely monitoredcompetitors' activities and industry trends to identify potential threats or opportunities for growthMentored junior account managers on best practices for relationship building and account managementstrategiesCollaborated with cross-functional teams including sales support, marketing, finance, and operations toensure seamless execution of client initiativesAnalyzed data from customer surveys to identify areas for improvement in service delivery or productofferingsNurtured strategic partnerships with third-party vendors or suppliers that enhanced overall valueproposition for clientsInstituted proactive communication protocols that reduced response time by 30% and improved overallcustomer satisfactionCollaborated with the finance team to resolve billing discrepancies and ensure timely payment collectionDeveloped customized account plans for each client, outlining objectives, strategies, and action stepsto drive successConducted regular business reviews with clients to assess their satisfaction levels and identify areas forgrowth or improvementManaged a high-volume workload while maintaining attention to detail and meeting tight deadlines
Custodian/JanitorMontgomery Public Schools-Montgomery, AL
August 2018 to October 2021
Clean and sanitize classrooms, common areas, and all assigned grounds.Including emptying trash recepticles, clearing debris from all flat surfaces, high dusting and low dusting,sweeping, vacuuming, mopping all floors.Report any broken fixtures (lights, sinks, toilets) to School Principle.Participate in yearly updated trainings.Ensure the school is empty before turning down the lights, setting alarms and locking all doors to school.Assist in fire drills, Unknown persons on campus drills and all other required safety drills as instructed.
Cashier/Customer ServicePEPPER TREE STEAKS N’ WINES-Montgomery, AL
October 2017 to June 2018
Answering phones, taking catering orders, pricing and billing for catering, ringing up customer purchases,checking in new wine shipments as well as gift store shipments food shipments etc. processing invoicesfor vendors as well as customers. Keep records of payments made to and from store. Setting up, takingdown and arranging displays. Post daily deals and other announcements on social media pages. Dailycleaning duties included disinfecting and wiping all surfaces coolers, door knobs, and counters. Sweeping,mopping, checking dates on all items in coolers and on sales floor and any other tasks needed to keepstore clean and organized and in accordance with state laws and health department.
intimates specialistKohls-Prattville, AL
September 2016 to October 2017
Assist customers with any questions or concerns about merchandise with in the intimates or accessoriesdepartments. use register to ring in customer purchases, process payments for purchases and paymentson store credit cards. Assist with weekly truck (unloading, processesing and pricing). Oversee thedaily operations with in the Intimates and accessories department including but not limited to monthlyinventory, Quarterly Finance reports, merchandising (pricing and new rotating in new merchandise aswell as marking down and rotating out old merchandise), Displaying New merchandise according toplanograms provided by corporate office, advertising up coming and ongoing sales with in departmentas well as entire store, training new employees on the day to day operations with in the department,perform bra fittings as well as keep track of employees who have and have not been certified in brafittings, participate in corporate walk throughs every three months, sit in and participate in monthly salesgoal meetings.
Education
GED
Casper College - Casper, WY
March 2013 to April 2013
Contact this candidate