Customer Service Representative
Resume:
NAIDA BENAVIDES-SAMES
**** ***** **** ****** ***. E307
Philadelphia PA 19131
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PROFESSIONAL EXPERIENCE
LORD AND TAYLOR, King of Prussia, Pennsylvania June 2014, Present
Sales Associate at the Handbag Department (Part Time)
PROJECT MANAGEMENT INSTITUTE, Newtown Square, PA. Oct. Nov. Dec. 2012
Customer Service Representative (contracted by OFFICE TEAM for 3 months)
Make outbound calls to members in order to renew membership for the new year.
Received payments by phone.
Promoted different courses for Management to members.
GLOBAL ARENA, Philadelphia, Pennylvania May.2007 Sept.2009
Spanish Instructor
Teaching basic and intermediated level of Spanish Language for Adults in companies in Center City.
IKEA, Conshohocken, Pennsylvania 2008-2010
Customer Service Representative and Home Delivery Specialist
Worked at the front desk of Home Delivery Department in the process of delivery orders and recommended the one that adjust to their needs. Showed appreciation and empathy to the customers.
Assisted customer on the phone with problems, and identified the most convenient solution in order to satisfied the clients.
Handed out items to customer and checked accuracy between receipt and warehouse sheet.
Handled cash and other payment type at the Register.
Used of Pallet Jack. Furniture assemblage.
Rented Van at the Enterprise Stand.
Filled racks with catalogs.
MANPA DE VENEZUELA (paper manufacturing company), Maracay, Venezuela 2002-2006
Bilingual Project Manager’s Assistant
Filled memos, typed report and minutes from weekly meetings.
Approved requisitions of materials in the system after Project Manager’s authorized
Generated project weekly report.
Retained purchase orders and invoices to processed them after Manager’s previous approved
Made travel and hotel reservations for executive.
Answered international phone calls.
EDUCATION
Rafael Belloso University, Maracaibo-Venezuela 1990-1995.
Bachelor Business Administration degree-equivalence certificate available from INTEDCO upon request.
ADITIONAL SKILLS
Bilingual ( Spanish-English) speak, read and write fluenty, proficiency in Microsoft Office 2010, Outlook Express, Citrix Software for retail stores, AS400 (Inventory Manager Systems), Data Track Program for retail business, possess strong adaptability skills to proprietary systems and able to master new technologies. Adaptable to changes, and able to handle high stress situations in a busy and fast-paced environment, excellent verbal and written communication in English and Spanish, with excellent personal appearance and demeanor, organized, comfortable working with multiple devices like fax, copier, cash register and printer. Great Customer Service habilities, proactive and energetic.
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