Business Development Customer Service

RANDY E. HLEBAK

***********@*******.*** • Tempe, AZ 85283 • 602-***-****

QUALIFICATIONS SUMMARY

Accomplished Safety Professional in the construction industry. Results-driven operations manager with expertise in sales, marketing, business development, facilities operations, project management, and customer service for the semiconductor technology industry. Strategic planner with history of launching and growing startups. AREAS OF EXPERTISE

• Facilities Operations • Budgeting/Forecasting • Team Training & Leadership

• Project Safety Management • Auditing/Inspections • Coaching & Mentoring

• Inventory Management

• Customer Relations

• Quality Assurance

• Excavations & Trenching

• Workplace Safety Inspections

• Strategic Planning

• Materials Management

• Process Optimization

• Fall Protection / Fall

Protective Systems

• Distribution Operations

• Effective Issue Resolution

• Negotiation Skills

• Accident Investigation

PROFESSIONAL EXPERIENCE

Horizontal Boring Companies, Safety Manager, Phoenix, AZ, 2020-Present Responsible for implementing the company Safety Management System. Perform jobsite audits across Maricopa County. Guided organization to significantly lower EMOD. Projects include a variety of underground boring, horizontal directional drilling, concrete curb and sidewalks, concrete structures, and other earthmoving operations. Conduct safety leadership meetings with management and employee safety training upon request including the OSHA 10/30 classes.

Safety training including excavation competent person, fall protection, confined spaces, hazard communications and struck by / caught in between hazards.

Selected Achievements:

Certified Construction Health & Safety Technician – Construction STSC

Certified Construction Health & Safety Technician - STS

OSHA 500 - Professional Certificate in Occupational Safety & Health for the Construction Industry – OSHA Training Institute ASU

SEMI TECHNOLOGY SOLUTIONS, Founding Member, Managing Partner, Chandler, AZ, 2007-2020 Oversaw all operations for this $3M international equipment services and semiconductor parts company. This included sales, marketing, strategic planning, business development, accounting, budgeting, strategic planning, workforce planning, materials management, and customer service. Selected Achievements:

Grew this company from the ground up to generate $3M in annual revenue through creative sales and marketing plans.

Successfully managed a project to construct new clean room and semi-clean room facilities to rebuild robots and reconfigure tools.

RANDY E. HLEBAK

P a g e 2

Consistently achieved all sales targets, revenue goals, and profitability objectives through strategic business development, expense management, waste elimination, and workforce planning.

Ensured accountability and minimized risk by ensuring compliance with all corporate policies and internal control systems.

Drove ongoing business development and referral business by cultivating partnerships with outside vendors and consultants.

Optimized team performance by developing procedures for targeted recruitment, personnel evaluations, training and incentives, and staff advancement. XL TECHNOLOGY, Founding Member, VP & GM, Spare Parts & Service Division, Phoenix, AZ, 2005-2007 Oversaw all operations for this international equipment services company within the semiconductor industry. This included staff recruitment and training, sales, marketing, business development, accounting, forecasting, budgeting, strategic planning, and customer service. Selected Achievements:

Launched and grew this company from a startup to generate more than $5M in annual revenue through targeted marketing and strategic planning.

Sourced and secured new clients while increasing existing customer retention through effective issue resolution and outstanding service.

Boosted operational capacity by managing a project to construct new clean room facilities.

Increased efficiency and optimized workflow by evaluating key performance metrics against operating plans to implement continuous improvements.

Maximized accuracy and minimized risk by ensuring compliance with all corporate operations policies and procedures.

SEMICONDUTOR EQUIPMENT SPECIALISTS, Vice President of Operations, Mesa, AZ, 2002-2005 Oversaw strategic planning, business development, and operations for this international equipment services company within the semiconductor industry generating $3M+ in annual revenue. This included managing service and engineering teams, negotiating service contracts, budgeting, workforce planning, materials management, and customer service.

Additional Roles include Director, Equipment Services for APPLIED MECHANICAL, INC., Operations Manager for NETWORK INFRASTRUCTURE CORPORATION, Central Region Manager for ULTRATECH STEPPER, INC., and Finance Business Manager for IBM, INC.

EDUCATION

M.B.A., Global Management, University of Phoenix

B.S., Industrial Engineering, Southern Illinois University A.S., Electronic Engineering, State Technical Institute at Memphis United States Navy, Electronics, Honorable Discharge

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