Project Manager Management

DIETTE NAZARIO-THULLBERY

******.*******.*********@*****.*** 646-***-**** www.linkedin.com/in/diette-nazario-thullbery-ms PROJECT DELIVERY MANAGER

Bring Strategic Focus to Program Project Management with High-Quality Outcomes Results-oriented Project Manager with 12+ years of experience leading successful enterprise initiatives, incorporating weekly and deployments to achieve ambitious quarterly milestones. Expertise in strategic planning, execution, and stakeholder management, consistently driving operational excellence, proactively mitigating risks, and delivering projects with frequent deployments that surpass expectations.

Expertise includes: Program Project Management Expertise, Delivery Management, Organizational Skills, Oral Communication, Team Leadership, Agile Project Tracking, Project Deployments PROFESSIONAL EXPERIENCE

LONDON STOCK EXCHANGE, Seattle, WA (Remote)May 2021 - August 2024 Project Delivery Manager October 2022 - August 2024 Organized core program outputs for Index Data Processing Services, mitigating risks and managing dependencies. Guided nine global scrum teams using Agile/SAFe, collaborating with product and tech leads. Presented project deliverables (PowerPoint, Confluence, Lucidchart) to align with stakeholder requirements. Coordinated project schedules, managed SOWs, and ensured smooth execution to meet project goals.

● Successfully led and managed high-impact projects, incorporating weekly deployments to production while leading weekly tracking and reporting, chairing 3 key index programs, and collaborating with stakeholders and data operations on deployment calls to ensure profitable and high-quality delivery.

● Effectively improved project processes by collaborating with leadership to refine data management, change control, and delivery systems, contributing to the achievement of annual revenue targets. LONDON STOCK EXCHANGE, Seattle, WA (Remote)

Sr. Project Delivery Manager/Technical Delivery Manager May 2021 - October 2022 Unified and motivated cross-functional teams to steer continuous improvement initiatives to enhance service quality.

● Streamlined project management processes by instituting weekly pipeline management reports, certifying adherence to project procedures and quality plans for 3 programs and 5 projects.

● Enhanced project communications and stakeholder engagement by supplying comprehensive written documentation and delivering impactful oral presentations to align programs to projects, ensuring transparency and progress visibility through quarterly deployment milestones.

BANK OF AMERICA, Charlotte, NC (Remote)

Delivery Lead / Technical Project Manager January 2019 - May 2021 Partnered with business operations, stakeholders, and release management to prioritize work based on resource availability and project plans to maintain compliance with offshore auditors. Led large regulatory-mandated projects focused on risk operations.

● Enhanced project communications and stakeholder engagement by supplying comprehensive written documentation and delivering impactful oral presentations to align programs to projects, ensuring transparency and progress visibility through the deployment of tollgate reviews at key quarterly milestones.

● Improved project efficiency and knowledge sharing by onboarding and training colleagues for additional Tollgate projects confirming documentation requirements were met, and crafted clear documentation tailored to project scope and methodology. COCA COLA BOTTLING, Charlotte, NC

Program Project Manager June 2017 - November 2018

Collaborated with cross-functional teams to integrate 52 applications across global systems, U.S. internal users, and supply chain vendors. Orchestrated transition from legacy systems to a new platform that safeguarded a seamless and effective launch.

● Optimized project execution and stakeholder management by providing administrative guidance, facilitating project progress using JIRA, and supervising timesheets and budget through PWA.

● Facilitated team collaboration and resource management by furnishing program access to multiple teams via Service Management, ensuring necessary resources and permissions for effective project execution. TIME WARNER CABLE, New York, NY & Charlotte, NC January 2008 - December 2016 Incident Manager Ad Hoc / EBIS Tier II September 2015 - December 2016 Established an "Incident Management" process in collaboration with business stakeholders to streamline reporting procedures and optimize project task execution. Leveraged AS400, AHAA, Reports to Go, and SQL Server to schedule and complete tasks efficiently and on time.

● Boosted operational efficiency by planning and coordinating activities to monitor, complete, and report on Service Desk 7, and serving as the primary point of contact for major incidents, and guaranteeing consistent SLAs adherence.

● Managed operational efficiency by writing business correspondences and procedural manuals for staff training, triaging internal and external requests, and meticulously tracked and managed incidents in JIRA and RALLY to ensure prompt resolution and maintain high service standards.

TIME WARNER CABLE, New York, NY & Charlotte, NC

Project Manager and Sales Coordinator, Business Construction Services July 2010 - September 2015 Skillfully managed fiber and coax installation projects by regulating project progress through internal team updates and detailed Salesforce reports, coordinating construction jobs for regional orders, collaborating with vendors and customers on scheduling, SOWs, ROEs, easements, and organizing quarterly product launches whilst maintaining progress reports and delegating tasks to meet deadlines.

● Oversaw fiber and coax installation, ensuring project progress aligned with goals, and generating Salesforce reports for construction coordination.

● Collaborated with vendors and customers to secure approvals, schedule installations, and deliver timely product launches with data reports.

TIME WARNER CABLE, New York, NY & Charlotte, NC

Advanced Broadband Specialist, Residential Services January 2008 - July 2010 Successfully executed software and hardware upgrades with CSG/ICOMS, demonstrating strong technical expertise in troubleshooting and resolving complex issues related to broadband, telecommunications, and media services.

● Ensured optimal service functionality by utilizing advanced troubleshooting techniques and maintaining accurate ServiceDesk call status updates.

● Improved systems performance by conducting software and hardware upgrades with CSG/ICOMS. EDUCATION

Master of Information Technology (MS), American Intercontinental University, Hoffman Estates, IL Master of Science (MS), Criminal Justice, University of Baltimore, Baltimore, MD Bachelor of Science (BS), Criminal Justice, University of Maryland Eastern Shore, Princess Anne, MD PROFESSIONAL DEVELOPMENT

Certified Project Management Associate, SysTEMS’s Education Certified ScrumMaster (CSM) Scrum Alliance

Contact this candidate