Customer Service Front Desk
Resume:
CONTACT
EDUCATION
ABOUT ME
TERTIARY EDUCATION
MSC MARITIME COLLEGE
Intentional Trade Level 2
Freight Forwarding & Customs Compliance Level 3 & 4 WORK EXPERIENCE
Denise is an accomplished, knowledgeable and versatile Administrative Professional, offering extensive
experience in providing exceptional service to clients in the Freight Industry. She leverages strong
communication and leadership skills to effectively resolve problems and she is comfortable working in fast-
paced, deadline-driven environments as part of a team or on an individual basis. She possesses the ability to take initiative and manage time effectively. She considers herself a dedicated, goal orientated and well
organized individual, who always strives to learn more and to deliver more than expected. She is known for
building strong working relationships and she is committed to being a confident and respected member in her
environment.
*******.******@*****.***
LinkedIn - Denise G Naidoo
PARTNERSHIPS AND CONTENT ADMINISTRATOR
Manage databases and spreadsheets to track
partnerships and content
Provide administrative support to the team
Perform other administrative tasks as needed
TLC WORLD WIDE, AUGUST 2023 - PRESENT
CUSTOMER SERVICE AGENT
Replying to customer queries
Handling customer complaints
Resolving issues as soon as possible
Offering instant assistance
Troubleshooting all technical issues
Monitoring the effectiveness of customer support
Arranging training programs for support agents on a regular basis
TLC WORLD WIDE, 2021 - AUGUST 2023
MATRICULATED
2005 - 2009
BUFFELSDALE SECONDARY SCHOOL
PARTNERSHIPS AND
CONTENT ADMINISTRATOR
DENISE
GERELDINE
NAIDOO
FRONT DESK COORDINATOR
Make appointments /or handle change made to appointments Answer calls in friendly professional manner
Manage work schedules / rosters
Coordinate employees training schedules / bookings Responsible for managing store opening and closing procedures Manage stock counts and inventory control
Manage stock receiving procedures
Capturing invoices on ESP system
Manage customer complaints
Assist with administrative accurate invoice filling and control Manage cash taking and daily banking
Complete accurate daily cash-up
Maintain a clean, organized and professional working environment SORBET SANDTON & CRESTA, NOVEMBER 2020 - MARCH 2021 WORK EXPERIENCE
FREIGHT ESTIMATOR
Requesting rates from different service provides
Comparing and compiling the best rate.
Compiling airfreight import and export, sea freight : FCL and LCL import and export
Road freight import and export
Cross trade estimates.
Communicating with shipping lines, airline agents, insurance brokers and clients.
Filing
Getting feedback from clients and updating register and stats ARAMEX, OCTOBER 2019 - JULY 2018
FRONT DESK COORDINATOR
Make appointments /or handle change made to appointments Answer calls in friendly professional manner
Manage work schedules / rosters
Coordinate employees training schedules / bookings Responsible for managing store opening and closing procedures Manage stock counts and inventory control
Manage stock receiving procedures
Capturing invoices on ESP system
Manage customer complaints
Assist with administrative accurate invoice filling and control Manage cash taking and daily banking
Complete accurate daily cash-up
Maintain a clean, organized and professional working environment SORBET LA LUCIA, JULY 2018 - MARCH 2020
SKILLS EXTRAS
Organizational Skills
Detail Oriented
Office Administration
Communication Skills
Document Management
Time Management
Customer Service Skills
Self Motivation
LEARNERSHIP - IMPORT FREIGHT
Client invoicing
Assisting clients with tracking with shipments
Assisting clients with quotations / rates for shipments Sending out arrival notifications to clients
MEDITERRANEAN SHIPPING COMPANY, JANUARY 2016 - DECEMBER 2016 DEBT COLLECTION AGENT
Contacting debtors
Negotiating payments
Account management
Skip tracing
Dispute resolution
Compliance & Reporting
Customer service & Data entry
BLAKE & ASSOCIATES, JUNE 2014 - DECEMBER 2014
ADMINISTRATOR
Filing
Receiving stock
Welcoming clients
Managing office operations
KZN LOGISTICS & STEVEDORES, MARCH 2020 - JULY 2020 REFERENCES
Calvin Myles TLC Worldwide 064*******
Sherina Sorbet Sandton & Cresta 072*******
Miriam KZN Logistics & Stevedores 081*******
Neerita Naidoo Sorbet La Lucia 079*******
Sharda Roopchand/Raaeza Khan 084******* / 074******* Charmaine Govender Mediterranean Shipping Company 031******* Roslyn Govender Blake & Associates 031*******
Contact this candidate