Customer Service Sales Floor

ASHLYNN HENRY

SUMMARY

Cheerful, ambitious, Ingenious, and professional with a proven track record of being a great team leader. Skilled in strategic management and team leadership. Specializing in retail with over 3 years of experience. Seeking a challenging role to leverage technical expertise and drive leadership and team excellence.

RELEVANT WORK EXPERIENCE

EDUCATION

Bachelors in Early Childhood Education

University of Illinois Chicago

Aug 2024 - Currently

Ensure ticketing, presentation, and merchandise sizing are done to Ross standards by cross-performing in all assigned areas.

Process all registered transactions meeting productivity standards and in accordance with Ross best practices. Bringing items to the sales floor in line with productivity standards and in accordance with company best practices, following the Sales floor Presentation Guide in merchandising all items, and ensuring brand name/merchandise familiarity throughout all departments to aid customers.

Team Lead, Ross (26 E Randolph St) November 2023 - March 2024 ADDITIONAL INFORMATION

Technical Skills: Project Management, Computer Literacy, & Microsoft Office Languages: English

Certifications: CompTIA Security, CPR Certificate, and Public Relations Certificate Awards/Activities: Received a "Leadership" and “Empathy” Award for outstanding contributions to team projects and unconditional support in customer service.

(Refrence Letters Provided upon Request)

Head Cashier,Lowe’s Home Improvement (8411 S Holland Road) Process returns and/or checkout with appropriate point of sale system, accepts payment, counts change and bags merchandise. Monitor and maintain the Self-Checkout to ensure customers with assistance if needed. Deliver excellent customer service, answer customer questions, and provide customers with fast, friendly, accurate, and safe services during checkout. Assist in the supervision, coaching and training of other Front-End Associates by participating in the training of new Cashiers and utilising all available tools to coach and develop other Cashiers. Deliver excellent customer service, answer customer questions, and provide customers with fast, friendly, accurate, and safe services during checkout.

Ensure the customer is satisfied and encouraged to come back to Lowe's and provide first level escalation for customer issues. July 2022 - December 2023

High School Diploma

Baker College Noble Prep. School

Aug 2018 - June 2021

773-***-**** • **************@*****.***

Remote Customer Service Representative, GetInsured March 2024- January 2025 Assists customers with questions, issues, and technical support via phone or online channels. Engages with customers, generates leads, and makes sales calls from a remote location. Answers inbound calls, provides information, and resolves customer issues. Handles calls related to healthcare services, insurance, and appointments.

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