Customer Success Service
Resume:
MICHAEL S. DAVEY
REMOTE CUSTOMER SERVICE REPRESENTATIVE FULL-TIME
704-***-**** *********@*****.*** Gastonia, NC 28052
PROFESSIONAL SUMMARY
Results-driven Customer Success Associate with a proven track record of providing exceptional client service. Skilled in CRM software, adept at building strong client relationships, and proficient in feedback collection. Successfully managed accounts, led consultations, and achieved outstanding customer satisfaction.
SKILLS
Client relationship building
CRM software expertise
Feedback collection
EXPERIENCE
CUSTOMER SUCCESS ASSOCIATE Figure Lending LLC
Charlotte, NC
August 2022 - Present
Meet and exceed sales goals
Lead live chat and phone consultations with current and prospective clients
Manage and maintain accounts
Calculate payments and pay off amounts
COKE AMBASSADOR Coca-Cola Consolidated
Charlotte, NC
October 2017 - May 2022
Manage a portfolio of 5500 customer's
Customer relations
Meet and exceed sales goals
Account manager
Transition accounts from Red Truck to White Truck
MANAGER, LEAD RETAIL CONSULTANT, SALES CONSULTANT Sprint
Gastonia, NC
December 2005 - September 2017
Meet and exceed sales goals
Hire, train, coach and supervise sales consultants
Customer relations
Inventory control
Cash handling/auditing
Shipping/Receiving
Vendor relations
Establish and maintain customer database
CUSTOMER SERVICE FIELD REPRESENTATIVE/SALES MANAGER CellularONE
Middletown, NY
April 2000 - December 2005
Customer relations
Inventory control
Cash handling / auditing
Shipping / Receiving
Meet and exceed sales goals
Vendor Relations
SALES MANAGER Mid-Hudson Communications
Hopewell Junction, NY
January 1999 - March 2000
Customer relations
Inventory control
Purchasing
Shipping / Receiving
Sales
Vendor relations
EDUCATION
COMPLETED COURSEWORK TOWARDS HIGH SCHOOL DIPLOMA
Soquel High School, Soquel, CA
1978
PROFESSIONAL REFERENCES
Cynthia Masucci Bundge, Sprint Manager, (704) 287-3344Ryan Bloszinsky, Sprint Manager, (704) 241-5171Richard Austin, Sprint Manager, 704-***-****
REFERENCES
Cynthia Masucca — SPRINT/NEXTEL
Manager Sprint/Nextel Mentor
*************@*****.***
Ryan Bloszinsky — Sprint
Sprint Manager Great Friend
****@****.***
Julie Keylon — Figure Lending LLC
Manager Old Manager
*********@*****.***
.
Taye Lacey-Powell — Figure Lending LLC
CSA Co-worker
****.****@****.***
.
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