Marketing Coordinator Case Manager
Resume:
Margo Sylvia
Oakland, CA *****
*************@*****.***
Professional Summary
A Great Service provider with exceptional customer engagement experiences, Conflict resolution, and comprehensive client care within high-pressure environments. Dedicated to identifying and targeting the needs of each client. Talented at forging and cultivating productive relationships to motivate individuals in any way possible. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Case Manager
Heluna Health-San Francisco, CA
November 2023 to June 2024
Keeping clients safe and healthy and accomplished through teaching life skills and practice healthy accountability habits to better maintain their life with balance Cannabis Crewmember
Grassdoor-Brisbane, CA
January 2021 to May 2023
Basketball Coach
Middle school-Oakland, CA
October 2022 to February 2023
Host
Six Flags, Inc.-Vallejo, CA
January 2022 to December 2022
Shelter Monitor
St Vincent De Paul-Oakland, CA
March 2019 to December 2019
On Call Staff Support
Women's Hope House-San Francisco, CA
February 2018 to December 2019
Server Applebee's-Parkersburg, WV
March 2015 to February 2015
Receptionist
Streetplus San-Francisco, CA
Marketing Coordinator
· Coordinate the production of marketing materials, including brochures, flyers, digital content, and promotional items.
· Monitored and analyzed the performance of marketing campaigns and digital channels, providing insights and recommendations for optimization.
· Assisted in market research and competitive analysis to identify trends, opportunities, and areas for growth.
· Supported the planning and execution of events, trade shows, and community outreach programs to promote High Definition Solar's products and services.
· Maintained detailed records of all visitors and job applicants.
· Interface with corporate vendors daily and resolved walk-in member concerns. Caregiver/server
· Provided safe and reliable transportation
· Administered medication and monitored personal hygiene care
· Responded to client’s needs with patience and compassion
· Managed client’s daily household routines
· Tooke accurate food and beverage orders and relayed them to the kitchen and bar staff promptly.
· Handled payments and processed transactions accurately Marketing Coordinator
High definition Solar-Concord, CA
Customer Service
· Conducted-One-on-One meetings with Clients to see exactly what services were needed
· Assisted customers with answering questions and referring concerns to the appropriate department
· Assisted with customer services, phone calls, and follow-up appointments.
· Conferred with customers by telephone or in-person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
· Checked to ensure appropriate changes were made to resolve customer problems.
· Get customer orders ready and pack them up & Use scanners to read bar codes on products Education
High school diploma
Parkersburg sought High School - Parkersburg, WV
Skills
• Organized and detail-oriented
• Computer literacy (6 years)
• Customer services
• Office experience
• Phone etiquette
• Problem solver and a good listener (10+ years)
• Takes direction well
• Night audit
• Marketing &food management (5 years)
• Accounting
• Team player and a people person
• Excellent customer service
• Reliable and responsible
• Able to stay calm in stressful situations
• Communication skills
• Strong time management
Awards
Digital literacy verification
February 2025
Certifications and Licenses
CPR Certification
BLS Certification
Lifeguard Training
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