Customer Service Call Center

Ginamarie Rodriguez

** ******** ******, *******, ** 28326

984-***-**** ************@*****.***

Professional Summary

Bilingual (Spanish-English) customer service professional with over 3 years of experience in call center environments, including medical billing and insurance-related services. Proven ability to lead teams, resolve customer issues efficiently, and ensure compliance with procedures. Skilled in handling high- volume calls, supporDng customers with empathy, and documenDng sensiDve data accurately. Adept at adapDng to remote work environments and leveraging communicaDon tools to maintain producDvity and client saDsfacDon.

Professional Experience

• Unit Manager

GC Services Limited Partnership – May 2014 to December 2016

- Supervised and coached a team of 20+ customer service agents to meet daily service goals.

- Trained new hired on call handling, conflict resoluDon, and system use to improve performance.

- Audited calls to ensure compliance with quality standards and improve customer saDsfacDon.

- Maintained accurate records and documentaDon of performance metrics and client interacDons.

• Account RepresentaDve

GC Services Limited Partnership – May 2014 to December 2016

- Delivered excepDonal support to customers regarding billing inquiries and payment opDons.

- Resolved account issues with empathy and accuracy while maintaining service standards.

- Processed sensiDve payment data and documented customer interacDons in internal systems. Educa5on

Medical Office Technology Specialist CerDficate

Central Texas College – 2025

Medical Office Technology Professional CerDficate

Central Texas College – 2024

Medical Office Technology Support CerDficate

Central Texas College – 2024

Medical Coding and Billing CerDficaDon

Central Texas College – 2022

High School Diploma

Ellison High School – 2012

Skills

- Bilingual: English & Spanish

- Customer Service & Call Center OperaDons

- Medical Billing & Health Insurance Knowledge

- Conflict ResoluDon & Problem Solving

- Tech Proficiency

- Time Management & OrganizaDon

- Strong CommunicaDon & AcDve Listening

- Adaptability & Flexibility

- Microsoa Office & CRM Systems

- AbenDon to Detail

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