Customer Service Louis Mo

Joseph Warfield

*** ***** **.

Carbondale PA, ***07

Ph# 570-***-****

****************@*****.***

Summary of Qualifications

Skilled individual, with a strong work ethic. Ability to multitask and adapt to change quickly. Major strengths include: Able to proactively collaborate with co-workers to ensure industry outcomes. Strong planning and ability to manage multiple tasks. Proven ability to analyze problems and solve them creatively, excellent customer service skills to effectively interact with the public and all levels of personnel. Ability to maintain a high level of confidentiality and security. Thorough knowledge of security, public interaction and the food industry.

Work History

07/2019 – Current – Manager – Burger King, Overland MO

- Provided leadership to crew and other managers during a shift to ensure quality, service and cleanliness

- Delegated tasks to crew members and supervised their performance

- Ensured health and safety standards including hygiene, arranging for maintenance and cleaning of equipment.

- Managed cash flow and followed security guidelines

- Handled customer complaints and questions respectfully to ensure that the customers have a pleasant dining experience and that the company brand and reputation was upheld.

- Opened and closed store while following company guidelines

- Assisted as needed to operate cooking devices such as the grill, ovens, fryer, coffee machine, and soda machine.

- Ensured a proper inventory of supplies needed were available and stocked 10/2018 – 07/2019 – Manager - McDonalds, Earth City, MO

- Managed day to day store operations

- Responsible for employee development and new hire training

- Maintained cash flow and followed security guidelines

- Assisted as needed to operate cooking devices such as the grill, ovens, fryer, coffee machine, and soda machine.

- Ensured a proper inventory of supplies needed were available and stocked

- Unloaded supply truck and stocked/rotated product

- Handled other maintenance duties as assigned.

08/2015-10/2018 – Maintenance/Security Staff Member - JP Mascaro, Dunmore PA

- Performed general maintenance and security of property including ensuring gates and buildings were secured

- Assisted with diesel truck repairs

- Inventory and stocking of parts and supplies

- Interacted with drivers and management to ensure safety standards of trucks References Available Upon Request

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