Customer Service Representative
Resume:
Alani Huntley
Atlanta, GA *****
**********@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Server/Waiter
Waffle House-Atlanta, GA
September 2023 to January 2025
greeting guest at the table
Bringing utensils to the guest at the table.
Writing orders on a tablet
Getting drunk orders
Calling orders out to the cooks
Bringing orders together or one by one whenever they are done Refilling drinks
Bussing guest dishes that are finish from the table come back in a 2 min check up on guest the first time Bringing guest their ticket
Checking guest out at the register
Counting the draw before and at the end of every shift Washing dishes
Restocking juices
Cutting lemons
Refilling sugars, salt and peppers
cooking items on the grill
Breaking the grill down
Checking meat and stove temp
Front Desk Receptionist
Lashes of Atlanta-Atlanta, GA
February 2021 to October 2024
• Greeting and welcoming visitors, clients, and employees making a good first impression
• Answering phone phone calls and managing communication
• Scheduling appointments and clients visits
• managing mail
• Maintaining the reception area keeping clean and organized
• Providing support by answering questions.
• Managing office and lash supplies
• Maintaining safety and hygiene standards of the reception area
• Assisting with HR with recruitment, onboarding and termination process CSR - Customer Service Representative
Macy's-New Orleans, LA
April 2020 to June 2024
• Empathy
• Adaptability
• Ability to use positive language
• Clear communication skills
• Self-control
• Taking responsibility
• Patience
• Effective listening
• Problem solving
• Time management.
• Microsoft Skills
• Handling Claims
Costumer Service Representative
Costco Wholesale-Atlanta, GA
January 2021 to May 2024
• Strong understanding of operating systems, software, and devices.
• Familiarity with cloud computing.
• Network administration.
• Problem-solving skills.
• Analytical skills.
• Customer service experience.
• Patience.
• Excellent communication skills, written and verbal.
• Helping customers with returning items
• Microsoft skills
Lead Server/Host
The Melting Pot Restaurant-Atlanta, GA
June 2021 to October 2023
• Opening and closing restaurant
• Greeting guest
• Customer service
• Preparing four meal course for guest
• Refilling drinks
• Preparing bar
• Following drink orders
• Cleaning bar area
• Prepping bar are
• Cleaning down booths And tables
• Taking orders
• TOAST POS
• Fixing cheese fondue
• Preparing cooking styles
• Bringing out raw food for guest
• Refilling waters / or drinks
• Proving drink orders
• Greeting guest at door
• Assigning guest to the sections they requested
• Doing rolls up Preshift, during and after shift
• Present menus, provide recommendations, and answer any questions regarding food and beverage options.
• Take accurate orders and relay them to the kitchen staff using Toast POS.
• Serve food and beverages promptly while maintaining a high standard of presentation.
• Monitor guests' needs throughout their dining experience, ensuring satisfaction with their meals and addressing any concerns promptly.
• Collaborate with kitchen staff to ensure timely delivery of orders and maintain communication throughout service.
• Uphold cleanliness standards in the dining area, ensuring tables are set properly and the environment is inviting.
• Cutting ingredients
• Pouring alcohol into the right measurements
• Wine and Spirits Knowledge
• Training new nembers the melting pot way
• Training the prep cooks
• Training pos system
Server/Manager in Training
Curio-New Orleans, LA
January 2019 to March 2021
• Greeting guest
• Seating guest at tables
• Handling cash
• Resetting tables
• Wine selections
• Recommend food selections
• Closing / opening kitchen
• Refilling waters
• Communicating with guest
• Bringing guest food choice to the table
• Training for key manager
Toddler Lead Teacher
Nettles Academy-New Orleans, LA
August 2018 to March 2021
• Daily Observations
• Health checks
• Lesson plans
• Filling out incident reports
• TS Golds
• Parent teacher conference
• Kids reports
• Changing diapers / Potty Training
• CDA certified
• CPR certified
Customer Service Representative
Victoria's Secret-New Orleans, LA
August 2014 to August 2020
• Answering calls
• Entering Data Entry
• Work with customers to resolve complaint
• process orders
• providing new information about an organization's products and services.
• Persuasive Speaking Skills.
• Communication skills
• Microsoft words, excel, PowerPoint
• Delivering Respect to Your Customer
• Handled reservations
• Booked appointments for clients
Leasing Consultant
Mark Twain 2-New Orleans, LA
December 2016 to December 2018
• taking tenants to view properties
• Answered incoming telephone calls and handled accordingly.
• Made sure that the office, models, clubrooms and market ready vacant are in perfect conditions
• sales orientation, strong communication and negotiation abilities, attention to details, and self motivation.
• Planning monthly events for residents
• Financial Paperwork
• Serve as the welcoming first point of contact for all residents, prospects, and visitors to the community
• Effectively lease apartments and sell property’s products and services in accordance with budget
• Ensure Fair Housing Standards in all matters when working with prospects and residents
• Follow up on leasing traffic entries and monitor traffic trends
• Maintain thorough product knowledge of property and that of major competition
• Assist with marketing activities
• Coordinate the resident application review in accordance with Property guidelines
• Complete lease packets and files for each resident to include the lease, all addendums and other forms
• Regular attendance and punctuality
• Proper documentation
• Follow up with residents throughout the lease
• Receive any resident inquiries, complaints, or issues and provide timely follow up Lead Infant/Toddler Teacher
Krecent City for Kids-New Orleans, LA
February 2016 to May 2018
• Daily observations
• Diaper changes
• Bottle feeding
• Floor activities for infants and toddlers
• Labeling bottles
• CPR Certified
• CDA Certified on May 18, 2018
Cashier/Sales leader
Forever 21-New Orleans, LA
February 2015 to May 2017
• Cash register
• Hand held scanner
• Putting back Shopping bags
• Cleaning register
• Restocking items
• Warehouse worker
• Boxing packages
• Labeling packages
• Helping customers on the floor
• Putting back go backs
• Google docs
• Business / administrative
• Closing manager
Education
High school or equivalent
Southern University at New Orleans
Skills
• CPR (4 years)
• Host/hostess experience
• Preschool Experience
• Teaching
• Child Development (3 years)
• Google Docs
• Training
• Special Education
• Cold calling
• Nannying (5 years)
• Classroom Experience
• Fashion retail
• Curriculum Development
• Hospitality
• POS
• Bartending
• Leadership
• Toddler Care (3 years)
• Bilingual
• Early Childhood (4 years)
• Banquet Experience (6 years)
• Management
• Cleaning Experience
• Infant Care (3 years)
• Experience with Children (9 years)
• Teacher Assistant (2 years)
• Outside sales
• Serving
• Office manager experience
• Child Care (10+ years)
• OpenTable
• Heavy lifting
• Debits & credits
• Time Management
• Babysitting
• Tutoring
• Blogging
• Content creation
• Classroom Management (3 years)
• Experience working with students
• Serving Experience (4 years)
• Restaurant experience
• Behavior Management
• Special Needs
• Typing
• Customer service
• High-end sales
• Autism experience
• Retail Sales
Certifications and Licenses
CDA Certificate
March 2018 to Present
Recieve my cda on March 21, 2018
Driver's License
First Aid Certification
Food Handler Certification
CPR Certification
Teaching Certification
Additional Information
CPR Card
Bachelors degree in psychology
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