Customer Service Sales Agent
Resume:
NTSWAKI MPATENG
Female. 930-***-**** ***. Driver’s License: Learners License
English. Setswana. Sepedi. Sesotho. Isizulu. IsiXhosa 9th Avenue & Solomon Mahlangu Street.
Seshego-A, Polokwane 0699. 071-***-****
***************@*****.***. https://www.linkedin.com/in/ntswaki-mpateng-6364a4170/ PROFESSIONAL SUMMARY
A professional actress/facilitator, a highly driven salesperson, and a resourceful researcher. Holding a great deal of expertise in each of these domains. By multitasking and being driven to constantly give my all in everything I do, I was able to amass all these experiences. Following my time spent as a debt collector at Vericred Collections, I noticed that one of the largest organizations in South Africa, Clientele, was offering better opportunity and I worked there as a field agent. Later in the position, I received an acceptance letter to continue my education at the University of the Witwatersrand and resigned at Clientele due to these reasons. At School, I finished my Diploma in Art, my Honours Degree, and I still have a Master's degree to complete. Aside from acting, I enhanced my abilities and learned how to lead an art project, conduct research, and to be a writer. While a student I then worked at Aegies Startek for Telkom campaign, as a consultant agent to be able to pay some of my expenses as a student, and later resigned due to exams, I recently resigned from my position at Sanlam as a sales agent due to the payment structure. I am sure I can succeed in everything I set my mind to, given my journey. As I have demonstrated assertiveness in the prior competitive companies that I have worked for, I am also confident in my ability to be a resourceful employee. I am eager to work in a demanding role at an ambitious business or organization so I may keep developing my skills. EXPERIENCE
March 2014-September 2014
Debt Collector, VERICRED COLLECTIONS
• Manage multiple delinquent accounts for debt collection efforts.
• Keep track of assigned accounts to identify outstanding debts.
• Plan a course of action to recover outstanding payments.
• Negotiate payoff deadlines or payment plans.
• Calling and emailing defaulters to restate their dues. July 2017 – December 2018
Sales agent, CLIENTELE
• Taking calls and making calls to potential clients from various channels such as cold calls and qualifying leads.
• Promoting and selling products using solid arguments to prospective customers.
• Maintain and grow relationships with old clients to ensure future sales. 2
February 2020 – October 2022
Costumer service agent, AEGIES STARTEK
• Taking incoming calls from existing clients to assist them with their bills, statement reading, monthly instalment information, troubleshooting upgrading their contracts etc.
• Processing enquiries and queries.
• Providing information and offering immediate service.
• Resolving customers’ issues and providing more information for future needs.
• Maintaining relationships through excellent service to ensure future sales for the business.
April 2024 – April 2025
Sales agent, SANLAM
• Provide clients with expert financial advice to encourage financial growth and stability.
• Assist clients plan for short-term and long-term goals.
• Assist clients to prepare for unexpected emergencies.
• Assess the financial needs of clients and help them with decisions on investments, life cover and funeral plans.
• Maintaining relationships through excellent service to ensure future cases for the business.
EDUCATION
COMPLETED IN 2019
POSTGRADUATE DIPLOMA IN ART, UNIVERSITY OF THE WITWATERSRAND This is a one-year course, with coursework that includes introductions to different modules, with an average of 73%.
Modules:
• Introduction to applied theatre.
• Introduction to applied drama.
• Introduction to reflexive practice in Applied drama and theatre.
• Introduction to cultural leadership in applied drama and theatre.
• Performance project.
3
COMPLETED IN 2020
BACHELOR OF ARTS HONOURS UNIVERSITY OF THEWITWATERSRAND This is a one-year course which includes practical artwork (script/story writing, performance, and research report) with an average of 73%
Modules:
• Applied drama research essay.
• Reflexive praxis in applied drama and theatre.
• Introduction to drama therapy.
• Applied drama and theatre.
• Theatre as activism
SKILLS
• MS office skills (Word, Outlook,
Excel, MS Projects,
PowerPoint)
• Working alone and with a team
• Working with people.
• Writing a professional report
and research report.
• Training call center agents.
• Project management.
REFERENCES
• Philemon Mokhethi SUPERVISOR-
VERICRED COLLECTIONS 078*******
• Khensani Ngobeni HUMAN
RESOURCE STARTEK TELKOM
• Analytical skills
• CRM
• Negotiating and closing sales
• Written and verbal communication
• Technical knowledge
• Attention to detail.
• Problem solving
• Preparing and holding presentations
with a team and alone.
• Sello Magane SALES
MANAGER- SANLAM
• Sylvester Mbongwe SUPERVISOR
CLIENTELE ABC
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