Human Resources Office Administrator
Resume:
ABOUT ME
Diploma in Human Resources
Management
University of South Africa 2014
JABULILE PENNY
SHONGWE
OFFICE ADMINISTRATOR
PERSONAL ASSISTNT
EDUCATION
ACHIEVEMENTS
EXPERTISE
Executive Calendar Management
Travel Coordination and Visa Processing
Meeting Preparation and Agenda Drafting
Expense Management and Reporting
Document Management and Filing Systems
Procurement and SAP System Usage
Event Planning and Coordination
Client and Vendor Relations
Recruitment and Onboarding Processes
HR Policy Implementation
Call Center Operations and Team Supervision
Customer Relations and Issue Resolution
Switchboard Operations and Call Management
Budget Planning and Financial Reporting
Office Inventory Management
Employee Training and Development
Report Writing and Data Analysis
Stakeholder Communication and Liaison
Team Leadership and Performance Monitoring
Safety and Compliance Coordination
Database Maintenance and CRM Management
Marketing and Public Relations Support
Fleet Management and Scheduling
Presentation Creation and Delivery
Multitasking and Prioritization in High-Pressure Environments I am an experienced and versatile office administration professional and personal assistant with a strong background in administrative management, HR coordination, event planning, and customer relations. With expertise in executive calendar management, travel coordination, procurement, and SAP systems, I excel at streamlining operations, enhancing efficiency, and delivering exceptional service. My proven ability to multitask, lead teams, and maintain meticulous attention to detail ensures optimal organizational support and client satisfaction in dynamic, fast-paced environments.
*************@*****.***
Call Centre Agent of the Month –
ADT Security August 2005
FIFA World Cup LOC Volunteer –
Language Translator and Fleet
Manager September 2009
Business Economics Merit
Certificate September 2006
Kwamhlanga, South Africa
Certificate in PA
Quest Skills Centre 2010
Driving License Code: 10 & PrDP
Certificate in Marketing
RAU University 2002
National Senior Certificate
Kliptown Secondary 1996
SOFT SKILLS
Strong Communication Skills
Customer Service Excellence
Problem-Solving Abilities
Attention to Detail
Time Management
Interpersonal Skills
Adaptability and Flexibility
Organizational Skills
WORK H I S TORY
E-HAILING DRIVER APRIL 2023 - CURRENT
BOLT
Transport passengers to their destinations safely and promptly. Plan and follow the best routes to reduce travel time. Keep the vehicle clean and well-maintained at all times. Assist passengers with boarding, alighting, and handling luggage. Follow traffic laws and driving regulations to ensure safety. Use the e-hailing app to accept rides and manage trip details. Communicate politely with passengers about pick-ups and routes. Address passenger inquiries and resolve issues professionally. Monitor fuel, tire pressure, and other basic vehicle needs. Report any mechanical issues or accidents to the relevant platform. PERSONAL ASSISTANT JULY 2022 - MARCH 2023
VIRTUAL PRODUCTIONS
Managed the Executive’s daily calendar, scheduling appointments and coordinating meetings. Organized and prepared detailed agendas and materials for all executive meetings. Submitted and tracked expense claims, ensuring compliance with company policies. Coordinated travel arrangements, including flights, accommodation, and itineraries. Conducted thorough research to support decision-making and project planning. Liaised with internal and external stakeholders on behalf of the executive. Monitored and followed up on action items to ensure project timelines were met. Maintained an organized filing system for confidential documents and correspondence. Drafted professional emails, letters, and reports as required by the executive. Sourced and managed client contacts, maintaining a comprehensive database. EVENT COORDINATOR/MANAGER OCTOBER 2021 - MAY 2022 OLYMPUS WEDDING VENUE
Secured and managed bookings for the venue, ensuring optimal occupancy rates. Assisted clients with comprehensive wedding planning and vendor selection. Organized accommodation arrangements for wedding guests and bridal parties. Ensured the timely and accurate setup of décor and other event essentials. Supervised catering and service staff during events to ensure high-quality delivery. Prepared and managed event budgets to align with client expectations. Conducted site visits with clients to finalize event layouts and logistics. Handled on-the-spot problem-solving during events to ensure seamless operations. Collaborated with photographers, florists, and other vendors to meet client needs. Conducted post-event evaluations to improve future services. PERSONAL ASSISTANT MAY 2014 - OCTOBER 2017
TRANSNET SOC LTD
Managed schedules and appointments for multiple Executive Managers. Coordinated local and international travel arrangements, including visa processing. Prepared presentations and meeting materials for management meetings. Organized events, conferences, and team-building activities for departments. Processed procurement requests and maintained detailed records in the SAP system. Ensured the availability of office supplies by monitoring and replenishing inventories. Compiled reports, spreadsheets, and dashboards for management review. Handled confidential correspondence with utmost discretion and professionalism. Acted as the main point of contact for departmental communications. Facilitated onboarding for new staff, including orientation and IT setup coordination. WORK H I S TORY
HUMAN RESOURCES RECRUITER/GENERALIST JULY 2013 - OCTOBER 2013 PARSONS BRINCKERHOFF
Posted job advertisements on platforms like Career Junction, PNET, and LinkedIn. Screened and shortlisted candidates to match job specifications and requirements. Coordinated interviews between candidates and hiring managers. Provided assistance during onboarding, ensuring a seamless transition for new hires. Conducted background checks and verified employment references. Assisted in the development and updating of HR policies and procedures. Prepared employment contracts and ensured compliance with labour laws. Supported payroll by ensuring timely submission of employee documentation. Compiled detailed recruitment reports and presented them to management. Maintained a database of qualified candidates for future openings. TRAVEL COORDINATOR/ADMINISTRATION FEBRUARY 2013 - JUNE 2013 SEDGMAN SA
Arranged domestic and international travel for employees, including ticketing and accommodation. Assisted with the onboarding process by scheduling medical and induction appointments. Maintained a directory of contacts, including suppliers and travel agents. Processed purchase orders and tracked expenses using the SAP system. Monitored travel budgets to ensure cost-efficiency and adherence to policies. Coordinated meetings and prepared necessary travel-related documentation. Liaised with suppliers to negotiate competitive pricing and ensure quality service. Handled inquiries and resolved travel-related issues promptly. Prepared detailed travel itineraries for employees and senior managers. Maintained up-to-date visa and passport records for all staff. OFFICE ASSISTANT/PA SEPTEMBER 2010 - JANUARY 2013 ROCKWELL DIAMONDS
Scheduled meetings and prepared agendas for senior executives. Organized travel logistics, including ticketing, hotel bookings, and visa applications. Managed and updated employee directories and organizational charts. Maintained the inventory of office supplies and replenished as needed. Coordinated safety drills and ensured compliance with workplace safety protocols. Handled correspondence, including emails and physical mail, with efficiency. Assisted with financial reporting by collecting and consolidating data. Supported HR activities, including scheduling interviews and managing records. Collaborated with IT to resolve technical issues impacting administrative functions. Updated and maintained filing systems, both electronic and physical. OFFICE ASSISTANT/CUSTOMER RELATIONS OFFICER 2001 - NOVEMBER 2009 RAND GOLD RESOURCES
Operated a busy switchboard, directing calls to appropriate departments. Scheduled and coordinated travel bookings, including flights and accommodation. Assisted with visa application processes for international travel. Provided support for client and employee inquiries, ensuring prompt resolution. Handled administrative tasks such as filing, invoicing, and report preparation. Prepared meeting rooms, ensuring they were equipped with necessary supplies. Assisted HR with the preparation and dissemination of internal communications. Coordinated logistics for company events and conferences. Monitored and maintained office equipment to ensure smooth operations. Managed petty cash transactions and reconciliations. WORK H I S TORY
CALL CENTRE TEAM LEADER JANUARY 2005 TO AUGUST 2006 ADT SECURITY
Supervised a team of call centre agents, providing coaching and feedback to improve performance. Handled escalated emergency and customer service calls with efficiency. Monitored call quality to ensure adherence to company standards. Scheduled shifts and ensured adequate staffing levels for all shifts. Conducted training sessions for new and existing call centre agents. Reviewed and analyzed performance reports to identify areas of improvement. Coordinated with the technical team to address service-related issues. Developed scripts and FAQs to support agents in handling common inquiries. Ensured compliance with company policies and industry regulations. Created reports detailing call volume, resolution rates, and customer feedback. TRAVEL COORDINATOR/ADMINISTRATION FEBRUARY 2013 TO JUNE 2013 SEDGMAN SA
Arranged domestic and international travel for employees, including ticketing and accommodation. Assisted with the onboarding process by scheduling medical and induction appointments. Maintained a directory of contacts, including suppliers and travel agents. Processed purchase orders and tracked expenses using the SAP system. Monitored travel budgets to ensure cost-efficiency and adherence to policies. Coordinated meetings and prepared necessary travel-related documentation. Liaised with suppliers to negotiate competitive pricing and ensure quality service. Handled inquiries and resolved travel-related issues promptly. Prepared detailed travel itineraries for employees and senior managers. Maintained up-to-date visa and passport records for all staff. REFERENCES AVAILABLE ON REQUEST
Contact this candidate