Front Desk Personal Assistant

RUTH KATOMA

+263********* ***********@*****.***

Reservationist / Front Office Receptionist/ Personal Assistant to the GM PROFESSIONAL SUMMARY

Dynamic and detail-oriented professional with extensive experience at Hope/Fay Hotel and Conference Centre, excelling in office management and effective communication. Demonstrated ability to enhance team productivity through departmental support and maintain confidentiality. Skilled in presentation creation and fostering a welcoming hospitality environment, adept at improving business processes and customer satisfaction. Highly organized Front Desk Receptionist with exemplary multitasking, time management, and customer service skills. Responsible professional willing to go extra mile to assist others with solving problems.

Reliable Personal Assistant with track record of initiative and accuracy. Highly organized and consistently anticipates needs of clients. Skilled multitasker proficient and correspondence management.

SKILLS

• Departmental support

• Mail coordination

• Correspondence drafting

• Correspondence typing

• File organization

• Microsoft office suite

• Office management

• Presentation creation

• Hospitality environment

• Good communication skills

PROFESSIONAL EXPERIENCE

09/2022 to current Reservationist/ Front Desk Receptionist Hope/Fay Hotel and Conference Centre- Marondera

• Resolved customer issues quickly and notified supervisor immediately when problems escalated.

• Collected room deposits, fees, and payments.

• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.

• Scheduled, coordinated and confirmed appointments and meetings.

• Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.

• Completed data entry and filing to keep records updated for easy retrieval.

• Completed all tasks in compliance with company policies and procedures.

• Maintained confidentiality of sensitive data to protect customer and business information.

• Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.

• Confirmed appointments, communicated with clients, and updated client records.

• Helped office staff prepare reports and presentations for internal or client-related use.

• Ability to work under pressure.

02/2021 -12/2022 Personal Assistant to the General Manager Hope/Fay Hotel and Conference Centre- Marondera

• To abide by the mission statement of the hotel, the department and the respective section.

• Handling all secretarial work for the office of General Manager.

• Promptly replying to all correspondence without constant supervision.

• Worked hand in hand with the Human Resource Department to ensure good flow of information within the organization.

• Oversaw personal and professional calendars and coordinated appointments for future events.

• Responded to emails and other correspondence to facilitate communication and enhance business processes.

• Created and managed office systems to efficiently deal with documentation.

• Used discretion when handling confidential information.

• Took notes and dictation at meetings.

• Managed mail and both incoming and outgoing correspondence, mail, email and faxes.

• Filed paperwork and organized computer-based information. Training and Development

Clean Class Two (4) Driver’s License

Front Office Certificate – Zimbabwe Tourism Authority Service Quality Certificate – Zimbabwe Tourism Authority

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